Manchester Souvenirs & Convenience Store — Local services in Manchester

Why are people so rude? The 1st time I visited this shop I was served by an excellent, friendly Indian man and bought a souvenir mug. When I got home I spotted a black mark defect at the bottom of the mug and returned to ask if I could swap it. They had loads of them and this should've been quick and easy but this time I met a supremely arrogant, unpleasant bearded man, who barked at me: "You should've checked it before you bought it". He instructed a colleague to swap it but told me "you'd better check it this time because we won't swap it for you if you return again". Anyone would think I was asking for a big favour. Geez, some low-lifes need a lesson in...

Location fine, that's all I can say. Significantly Overpriced! Was over charges then had to request a breakdown on the items, and worked out over charged by £3.00. Quality of products are NOT of the greatest however yes souvenirs do have a inflation price but this isn't Gucci or Dior its Pound land quality products.

It's a typical case of not following Economy of Scale but more like, charge what they feel is right ps nothing was scanned but type in Manuel on the till so do what...

Awful! Spent £12.99 on a disposable vape and had to go back because it was not working. They looked smug and told me to ‘come back on Monday when the manager is in’ and that they couldn’t swap it out for a new one. I have been in plenty of other stores where they have had no problem letting me swap. So unfair and truly disgusting customer service. I won’t be going there again and I will tell all my friends who often shop there not to bother if they don’t want to...