Yates Manchester — Restaurant in Manchester

terrible pint As a group of 4 we went in and wanted to order Peroni. We were told that they didn't have any so we ordered 4 pints of Coors Light. The first mouthful left a sour taste and we took 1 back to the bar to explain that it wasn't right. The reply from the barman was that the barrel had been changed the day before so it should be ok. He made no effort to see if there was a problem with it. As we were reassured that it was fine we continued to drink it.

After a couple of more mouthfuls we could not drink it because of the foul taste, so two of the group returned to the bar to complain. This time the barman went to check the barrel, came back, poured a little bit into a glass and asked another person's opinion. They confirmed that it didn't taste right and he replaced our drink. As we couldn't have either of our preferred drinks, as they were now both not available, we had to settle for Carlsberg. In our opinion this too didn't taste right, but this could have been as a result of the disgusting taste in our mouth that we couldn't get rid of, thus tainting the drinks.

We eventually gave our experience up as a poor one and left leaving our drinks, as we simply could not drink them. The rancid taste stayed with us right through into the next two days. We all felt ill with some of us having stomach cramps, which I am certain was because of the poor standard of drinks. I also feel that if the barman had taken our complaint seriously and acted on it, as he did the second time we complained, then we wouldn't have drank as much, which made us feel ill.

As result of our bad experience this has left us in no rush to return to Yates' in the different places that we frequently visit. I also feel that, to stop others having such a bad experience, that some training is needed for staff, as their customer service was lacking.

I await with interest for your reply and am hopeful that this incident is not repeated as a result if our conversation. Many thanks for your attention to this matter in resolving our this situation.

still...

Very rude staff

I visited here with a group of friends for Sunday lunch. We were four couples, and placed our food and drink orders via the app. The drinks arrived promptly.

The problems started when the food was delivered. The male member of staff appeared carrying a tray of food and shouted across to us, asking if we had ordered food. I replied that we had. He then accused me of not having ordered food, and demanded to see my receipt. He stated that I apparently smirked at him and this indicated that I was lying about having placed an order! I then showed him my order confirmation on the app. It appears the meals he was carrying were not my order, but clearly would have been for one of my friends who had also placed an order on the app.

We explain this to the member of staff. There then followed a ridiculous situation where he refused to tell us what meals he was carrying, even when we explained that if we knew which meals they were, we could work out who on our table the meals were intended for.

We also pointed out that surely he would be able to see on the system that there had been four orders made for our table.

The member of staff’s attitude was rude, bordering on aggressive. I’ve never experienced such poor service. Having ordered and paid for a meal, I do not appreciate being accused of lying.

A female member of staff then appeared, looking very stressed. She was able to sort out getting the rest of our order to our table.

The food was ok, although our starter were brought out at the same time as our mains. However, the appalling attitude of the member of staff completely ruined the atmosphere and experience. We just wanted to finish our meals as quickly as possible and leave.

The shockingly poor attitude of your staff have now cost you 8 customers who will not...

It was a Monday night and order from the menu . Had the selection mix of starters. Everything seemed to be unavailable. Hunters fries with no cheese, but suggested burger cheese, which was disgusting. The deputy manager spoke to us and offered a free drink which we accepted. But the food was just sub standard, delivered on metal kitchen trays. We had a laugh about it but one to avoid. Disabled toilet was disgusting too.

Anthony - additional comments - Google maps reminded me to review as such I did. I review most places we go out to. I believe this was a fair and accurate account of our visit. I mentioned you offered a round of drinks which we accepted, we did only ask for a discount from memory. I don't like complaining and to add stress to our evening by bringing up other issues was not what I wanted at the time. It was our wedding anniversary and just wanted a quick snack before going out. Not a place I would normally go out on an anniversary dinner but we were rushed and just wanted something to grab. I appreciated your offer but doesn't distract from the poor service, food quality and the state of the disabled toilet. The pub does need a good refurbishment which is out of your control, hopefully head office might respond. But you were kind, friendly and attentive. But I did feel your embarrassment for the poor standards. Not sure why food was delivered on beaten up kitchen trays? Is that the style? I hope your pub gets a good refurbishment, but in the meantime I doubt you be seeing...