Superdrug — Local services in Newcastle upon Tyne

I don't often visit superdrug but I have conflicting opinions about this one. If you're buying some face cloths for example, all well and good but if you go to the pharmacy, I actually get a bit nervous doing so. One woman in particular behind the counter, long grey hair you'll know her if you've been. - I'm buying some neurofen express yourself which is basically ibuprofen which acts faster. You would think I was buying heroin. The questions, the tuts the looks my god I was like you know what it's fine I'll go somewhere else. I explained I used them due to painful periods and was asked my I hadn't gone to the doctor's. I thought the whole point of pharmacy first was to free up doctors, it's not like I was dying and it is, after all, ibuprofen. I felt embarrassed, I had to explain my life history and power trip? I think she was on one. It's happened a couple of times I only went there as it was near work but now I just walk further to boots so I won't get interrogated and made to feel like a drug seeker for...

Dismal customer service here. A family member booked a flu jab, as late in the day as possible due to work commitments, but still had to take time off work to get there on time. On arrival, we were told that the guy who does the vaccinations was taken ill early in the morning, so there was no one to administer the jab. The appointment was booked through Superdrug's website. They sent out a confirmation message, so they obviously had the necessary customer contact details, yet they lack the basic courtesy and customer focus to advise the customer that the appointment was cancelled, even though they had known this all day! We didn't even get any form of apology from the woman at the counter, just 'the guy who does it was taken ill...' I have awarded a 1 star rating simply because zero is not...

The eyebrow woman completely over threaded my brows to the point that all there is left now is two thin lines and barely any hairs. I did not ask for this at all. I had thick brows beforehand and I’m absolutely horrified. I don’t know how long they will take to grow back but I’ve been crying nonstop. I wish I was exaggerating when I say that there’s literally just two pencil stroke lines left behind. It’s borderline evil to do this to someone without checking first. She was also rude and aggressive and I should’ve known better than to stay in that chair and get my eyebrows completely ruined. After I was done she said wait 3 or 4 months to grow them back if u don’t like them. I’m so embarrassed...