Café 21 Fenwick Newcastle — Restaurant in Newcastle upon Tyne

As a family we have visited for many years. We still have young children and have always felt comfortable and welcomed for breakfast, lunch and afternoon tea. Unfortunately last week when my daughter visited Café 21 with her friends and their young children things changed. She was totally embarrassed by the behaviour of a senior member of your team.

The children were colouring in and yes they had made a bit of a mess, however this would have been cleared up before they left. We are assuming that the member of staff was senior because she was not in uniform. She came across to the table and said 'Enough is enough - you need to get this mess cleared up'. People around my daughter's table were aware of what had been said. If the individual had a problem there was a much better way of getting her message across. She was extremely aggressive both in tone and her body language.

We have always considered Café 21 to be a family friendly place and always our first choice when shopping in Newcastle. This behaviour has now got us thinking 'can we ever feel comfortable in your...

Fenwicks Cafe 21 is truly a gem that deserves all the praise for its outstanding customer service and inviting ambiance. From the moment you step through the door, you're greeted with warm smiles and a genuine sense of hospitality that makes you feel right at home. The staff goes above and beyond to ensure that every guest feels valued, offering attentive service without being intrusive.

The ambiance at Fenwicks is equally impressive, striking a perfect balance between cozy and chic. The tasteful decor, soft lighting, and soothing music create an inviting atmosphere that's perfect for both casual hangouts and special occasions. Whether you're settling in for a leisurely brunch or an evening coffee, the vibe is always just right.

Overall, Fenwicks Cafe 21 excels in creating a welcoming environment where customers not only enjoy delicious food and drinks but also feel a sense of belonging. It's a place where you can unwind, connect with friends, or simply savor a moment of tranquility. Highly...

Set within the Fenwicks department store, this stylish restaurant oozes class due to having smartly uniformed staff and being well laid out, the welcome was warm despite most clientele including us feeling underdressed.

As a venue it would not suffer for having a dress code (despite the 28C heat in the street when we went!).

Dad had his usual coffee and the Sachertorte, his silence as he ate was a sure sign that he thoroughly enjoyed it, I had the pot of breakfast tea which had a lovely aroma and the taste was perfect for a summers day, my Gateau Esterházy was so delicious that I forgot to take a photo before I made it halfway through, served with nicely chilled chantilly cream this hazelnut gateau hit the spot well, the ultra rich nature of it more than made up for what at first appeared to be a diminutive slice.

If you're shopping in Newcastle and fancy a real treat to eat, Café 21 is the...