The Coffee Trader — Restaurant in Newcastle upon Tyne

Nice vibe in here, cosy sofas and the coffee is good compared to some other places--doesn't taste as "third wave" which I can't always get along with. I've been here myself and with other people over the years. The food is also pretty nice. I'm a little nonplussed as of late though, because they seem to start turfing out customers an entire half hour before closing, which I'm pretty sure is a little extreme compared to normal for a coffee shop even when taking closing into account. There were still a number of customers sat in who WERE having a relaxed time.

I'm taking it slightly worse because I paid £3.75 for a coffee only to have a paper cup dumped in front of me and I was planning my time around opening hours--I'll just avoid this place when it gets later in the day because I've been caught out by timings a few times, which seem to be a little inconsistent depending on who's on the clock.

Please, if you're eager to leave early then just change your times so that customers get to know and respect them. I know the service industry is hard, but customers need accurate information like this and maybe tone down the hostility. I wouldn't tell a paying audience over a microphone to leave just because I want to shave off some time and I don't normally expect that attitude at a coffee shop either, unless it really WAS closing at 6:30 and your opening hours are wrong on Maps.

The sad thing is that I was having a nice online date with someone and that had to be cut short for the sake of five or ten minutes. I've been able to sit in Caffe Nero a little later, so I'll just go there when I need more...

Been coming here for the best part of 15 years but recently I've noticed it's gone down hill and doesn't seem to be improving. First change I noticed is that they always have GB News on which is a very clear message to their customers. Secondly, most of the staff talk to you like you've insulted them or you're a nuisance for coming in and ordering something (maybe its just the people of colour who get treated like this?). Several times I've gone in at 5, baring in mind they close at 7 and they close half of the tables and serve your drink in a takeaway cup. Last three times I've been in the staff are packing up two hours before closing. Thought I would give it the benefit of the doubt one last time but when I went in today, the server was lovely (red and black hair). We proceeded to sit down only to get literally shouted at by a lady with pale pink hair who said the area was closed off and shouted thank you whilst walking away, again way before closing time. There is a kind and humane way to talk to people but this lady clearly forgot that she works in customer service today. Management seriously need to reassess how they are running the place. Staff are always closing up early and it's not what it used to be. 15 years of coming here, but...

Visited with my Brother and friend. I suggested it as have been a few times and absolutely loved it. Unfortunately today was a lot different sadly. I don't know if the lady serving was stressed because it was busy or she was having a bad day. We ordered one hot chocolate, one cappuccino and one pop. 3 cakes. The lady was snappy and short with us. We got the hot chocolate, pop and the cakes. Which my friend took to our table and I stood waiting for my cappuccino. When one was put one the counter I assumed it was mine. The woman snapped sharply that it was someone else's and she only took pay for one hot drink and if I wanted another I would have to queue again. She pulled the cup away from me and left me feeling like I was trying to steal. I went to our table and added up everything and it did indeed come to the price that included a cappuccino. I went back after the counter to query. I asked her to check the receipts. She did with an 'Well I know I'm right attitude.' Her face fell when she proved wrong. I did recieve an grudging apology and I refund. My advice would be, be careful ask for a receipt and double check everything. I would go back but I would be...