Discobowl Nottingham — Local services in Nottingham

Attended on a Thursday night with my friend (who is an international student from India) for the student night, we went to the bar, I am 21, my friend is 24, we were then asked for ID as we ordered. I showed my driving license, but as my friend is international she doesn't have a driving license therefore showed her government share code that is provided by the government to international students as an eVisa and form of ID. The staff refused to accept this ID and were very rude to her, they didn't want to reason with us and didn't try to undertsand why she was using this. It is a government approved form of ID and the staff need to be trained and educated in this. My friend tried to explain herself but they proceeded to be rude, asking my why she didn't just 'bring your passport', which is unfair as she shouldn't be expected to carry around her passport when she has a different form of goverment ID. The government got rid of physical biometric residence permits to replace with the eVisa, and a share code that they are meant to put into their own systems to check, which they didn't.

This was very frustrating for me and my friend, but we left it and went to our lane to play, they then came up to her and asked her to remove her cap. There were 3 (white) men all still in caps, so again this felt very unfair. After a while when she noticed the other men with caps on so she put hers back on, and they again asked her to remove it, but again not the others in the room. It felt very targeted and very unfair, it cannot be one rule for one but not all.

Had we have not already paid we definitely would have immediately left after the way the staff spoke to my friend with absolutely no understanding, won't be going back.

Response to Disco Bowl reply: she offered you "UK government-issued documents", thats that the share code is for, it is on the UK government website, contains a photo of her and can even be used at immigration so is a standard form of ID. And why was she asked to remove her cap, but not...

Booked a party of 7 paid for two games of bowling golf and a drink. Set across two lanes first lane dosent reset and both lanes show incorrect score. Staff fixed lanes reset score for the score to be showing incorrectly again. Changed us to a different two lanes. However the lane we was on staff keep coming in and out through the booth interrupting our celebrations. Made the best of it and went to receive our drink each as ordered with the package. Asked at the main desk if they was a bar upstairs, was told yes but you need the downstairs bar for the cocktails as she gave us our tickets for the drinks. Then proceeded to said bar and tried to order cocktails. Can't have that, tried a bottle of cider can't have that. Never mentioned any of this when booking but then again the print of the ticket was so small we needed full zoom on a phone camera for it to be barely legible. Table service was extremely slow considering how quiet they was. They also ID'd my sister and her partner at the bar AFTER they had started drinking their drinks (both of age) and then proceeded to ask them and two more separate occasions for their ID again which is VERY bad practice. One if they wasn't off age they would have already broke the law second communicate guys don't come bother us at the table while we are trying to enjoy the party, especially when you had already verified the entire parry was over 18. The music was good, the food decent and drinks good. The golf course is hilarious but the service rather underwhelming for the cost incurred, and the "fine/small print" was ludicrous.

*edited to add picture the small print on the advertised packages actually say SELECTED spirits cocktails or 500ml bottles. However the vouchers states EXCLUDES spirits cocktails or 500ml bottles. Which is false advertisement in the least let alone the fact that the small print isn't even legible in either circumstance which I'm sure dosent follow the UK regulation on "small print" and is most likely not of the legal standard...

Sadly left disappointed from our most recent visit. The place may look better inside (although the outside feels like it needs work to welcome people in) but it's just seems to have lost its heart and soul since the new ownership took over a while ago. Staff seem downhearted and uninspired to be there which is sad as I'm a people person to see others seem so devoid of life in their work environment. The scrapyard golf wasn't open despite it being a school holiday weekend so we couldn't try that out so the kids were a bit disappointed. The disco lights really need a warning for photosensitive people on the doorway, I get visually induced migraines and I really struggled to bowl properly due to the lighting. I wonder who thought that was a good idea originally as it makes no sense as a concept to me surely people want to party or they want to go ten pin bowling. I dunno maybe the student scene enjoy it?! The arcade section is fun enough, not into karaoke so I can't review that room as I didn't test it out. Toilets were clean so that was at least a positive. The bowling lanes themselves were challenging between disco lighting and dry lane conditions with no board markings it was an interesting bowling experience let's say. Overall I'm not sure we will return it feels like it's trying so hard else where it's forgotten it's a bowling alley for bowling in. Shame it used to be one of my favourite haunts when I first moved to Nottingham many...