West Bromwich Delivery Office — Local services in Sandwell

Seemingly the delivery person at this office is incompetent, lazy, or both. I ordered a special delivery for an important document for a home improvement company; the delivery person arrived at the specified address according to the company, but failed to deliver my envelope. The address contains two sister companies; double glazing and home improvement. Apparently, the delivery person tried the double glazing, was directed to the home improvement office at the same location, but evidently just left without making the delivery. Are you telling me that for a SPECIAL DELIVERY the delivery person can't even be arsed to spend a couple of minutes finding the appropriate delivery location at a fairly small company office? Unbelievable - what a joker. This has put me in a very stressful situation as it's important that those documents reach the company in question. I did special delivery for extra security, but due to Royal Mail's bumbling I seem to have shot myself...

The opening and closing time is a joke ... How any normal people working during the day can come and collect a parcel... it's good if you sit on benefits and have plenty of time ... But not a joking hours like this ... It's looks like they start working part time .. and you still going on strikes ... And I forgot.. we can rearrange the delivery... Oh yesss... But it's a problem .. noone at home at that time because normal people working ...or should people take day off .. lose the money just to come and collect the parcel.. why we still using royal mail.. you can close the doors and let another company come take over you and make it better .. because you just sitting...

I booked a special guaranteed delivery by 1 pm (paid £14.45) they didn't come to the collection and got an email that they tried to collect but it seems nobody was at home which is a lie, immediately I went to my nearest post office and told to the manager and accept my parcel and gave assurance that it will be delivered in time but unfortunately even they failed to do that, I again ran to the depot if anybody able to help me but seen only one person is working and told that he is unable to help. Customer care Called customer care several times but ended with disappointment!!! Very...