Oriental Hut — Local services in Stockport

I ordered it from Oriental but today for me and my partner I ordered the chicken some chips and some ribs. This took two hours to come and when it was delivered it was cold. I then phoned up to complain and got greeted with a very rude unprofessional staff member who proceeded to shout down the phone at me because I’ve put the cold food in the bin and wasn’t able to swap it. She also started telling me to them for the bin and to get my food and as I was explained so I’m unable to do that due to unhygienic reasons and also because of my job where I am a nurse and unable to be putting my hands in disgusting places as I don’t know what germs I can attract from that and possibly give to my patience which was explained to her on the phone And again I was told or in other words demanded to take my food out of the bin because they would not give me a refund the owner of the shop was also in the back shouting about me to the lady on the phone and it was an extremely rude unprofessional environment. I’ve never had any issues with this place. I’ve ordered from them many times but today was extremely disgusting the way that I was spoken to and I was also told because I could not rummage through the bin that they would then give me a phone number so I can take a picture of the food in the bin and that I was not allowed to order from there again because I’d asked for a refund or then send me some warm food after I sent them a picture of the food in the bin they have told me that that is not the food in the bin and that I was unable to get a refund and not being able to get some food I was...

We have used Oriental Hut for or as long as they’ve been there, it has always been excellent,until tonight, after ordering our meal at 6:00pm and being advised delivery would be “90 minutes “ we were still waiting at 8:30,after phoning, and being assured that we would only have to wait ”10 minutes” we went up to collect the food, we were forced to wait another 45 minutes, to cap it all, a previous customer had £30 knocked off their food after waiting for a similar time and offering £50 instead of the full price,,my wife, after asking for a similar discount was offered “free spring rolls” by an incandescent owner, who obviously had not sanctioned the aforementioned discount offered by the young lad. Furthermore, several other customers, walked out after waiting, and then cancelling their orders, another customer advised, that when their phone rang not to take any more orders, “as you can’t meet the orders you already have” and then left. On finally receiving our order, we returned home, only to find that our order was wrong, you really could not make it up! Needless to say, we will not be returning, which is a shame, but we will not be taken as fools. Chinese New Year or not, I hope that they have time to consider this appalling lack of customer service going forward when customers are a little...

After seeing a review from someone called George saying the family are not even Chinese? How rude is that? They are actually! Their little boy sit on the counter, and if you had the heart why don't you go in and see for yourself! However they employ a clear speaking person to answer the phones so rude customers dont get annoyed for getting the order wonrg!

However I have ordered from here since the one near Asda closed for refirb. I am happy with everything I order. Chips are so lovely and crunchy and the food is spot on. I order about once a month and the delivery driver is also...