Harlequin — Local services in Stockport

Absolutely disgusting service. Have been using these guys for years. This one occasion our pizza was served to us raw. We requested a new pizza to be delivered which we were told could be as long as there is no more than one slice gone. (There was one and half slices gone due to eating one, putting it in the oven and trying to fix it, having a another couple of bites and it still being inedible) when the driver checked he said “sorry there is more than one slice gone “he” said I can’t give you the new one. We called the restaurant. For “him” to scream and shout and my partner, calling us liars. All the while my new pizza is going cold. This cost me £15.00, having never complained before in all the years using them, and politely asking for a fully cooked pizza. I am absolutely disgusted by the response we received. Who ever “he” was should be dealing with customer service. This should have been a simple case of “apologies for your raw pizza, will send a new one out now” we even proved to the driver how raw the pizza was in the middle so he could see for himself. And one and a half pieces of a 10 slice pizza raw does not warrant being screamed at and told we have to pay £15.00 for it. We eventually got our new pizza (cold after the horrendous phone call) and it was lovely. I’ve since complained to JustEat and would have thought by now I would have received an apology from the management. But I’ve heard nothing! Will never use again and will be advising many others...

Disappointed is an understatement! Firstly, when you order a kebab with salad you expect lettuce, tomato, cucumber etc. To my dismay, I received raw white onion and some stale cabbage. We asked for salad on all 3 of our kebabs. We only received this “salad” on one. The other two were plain, which we don’t understand why as we specifically asked for salad. Second of all. The chips were mushy and cold. We are located 5 minutes away from this takeaway, so don’t really understand that? Third of all, the customer service is SHOCKING! I rang up to explain that I was really disappointed as I had treated my colleagues to a takeaway for bank holiday. It was so awful that we had to bin it. I requested a refund and said i had taken photos of them to prove that they were incorrect. To which the man on the phone responded “we need the food back in order to give you a refund and it needs to be untouched ”. ????? What were you going to do with it? Resell it? How were we to know how stale it tasted without touching it?! He then proceeded to shout at me saying it wasn’t fair and i was a liar. I was not about to climb in a huge bin to get these kebabs out for the sake of proving i’m not a liar. He refused to mark my order as delivered so I couldn’t request a refund on the deliveroo app. NEVER ORDERING...

So I placed an order. Have done nearly every week for months. Usually no problem, the chips were stale and like bricks. I then rang and asked for them to be changed due to be being a regular and us not eating all 3 portions of chips. They agreed which seemed nice as I was really apologetic which with chips that were clearly a days old I shouldn’t have been. The delivery driver then arrived and decided to laugh at us and pushed my door open which is also on my ring door bell and said we had eaten all the food with a raised voice. Luckily I have picture proof that we didn’t and he was being snotty. Won’t be...