Santander — Local services in Wakefield

Been an on going battle since the 10th October, £480 was paid by a standing order to an estate agents I haven't used since 2019.staight away I called the bank and they exampled they would send a refund request to the estate agents and they just need to accept it and the money would be put back in but could take 20 working days. I stressed to them I was left with £5 and I relayed on this money I have 2 kids one that's disabled in a special school in the next town. And they said it could be in sooner. My family's had to lend me money take me in there cars for school runs cause I couldn't even afford petrol. I called today if theres been any update from the estate agents and they tell me won't be any change until 20 working days with no reason why takes so long. I really am struggling at the moment I have bills due out and no-one is...

Had a problem with money being taken fraudulently from my account, spoke to a great advisor on the phone,then a very pleasant helpful lady in branch .A big shout out to Lesley for the information she gave ,she didn't rush me such a pleasant change to be treated like an...

Called in today to pay a bill and do a couple of transfers. First time since lock down and I must say they were well organised and had social distancing sorted. Obviously took longer than usual but these days better...