Audiomagic — Local services in Abilene

Might of been a bad day when I popped in but the customer service/etiquette was non existent. I made the one hour and so minutes drive up based on the positive reviews and this shop being the closest Pioneer dealer listed.

I walked in...checked to see if they had the double din I was looking for on display which it wasn't. I walked up to the register as the employee/owner was walking to the back. While I was standing there right at the register another customer comes up with a speaker box (looked to be previously helped). Employee/owner comes back rings the guy up which was understandable but then another customer came up to pay right behind him. The thing that baffled me was there was no "be with you in a minute" "let me get this guy real quick"...nothing...a complete lack of acknowledgment that I was standing there (in front of the register) waiting to be helped.

I ended up just walking out. If a customer can't even get the most common customer service/etiquette what would make a customer want to leave their car at this shop and trust it would be cared for while it's getting taken apart for an install.

I just ordered the HU myself and will get it installed somewhere else. This might be a good/decent shop buy in my experience...it looks like the employees need to take a class or two in customer management/interactions. Bad...

I've never had a problem with audio magic until today. I have spent over $1000 with this company, I had a pioneer bluetooth deck installed for $300. I had the manager work up an estimate, I told him I wanted my steering wheel functions to still work as they did before the install. After I left my steering wheel controls did not work at all, I then came back to explain my issue that I was having. He then acted very surprised that I wanted my steering wheel controls to continue to work after the install, he told me I would have to spend an additional $100 to bring back my controls. He never once tried to work with me about the problem because he had been in the business 15 years and basically doesnt make any mistakes. Whether he mis understood me or not he handled the situation very poorly. I will no longer bring my business to audio magic or recommend people doing business here. If you want things done correctly then 1st time do not bring your vehicle to...

I chose this shop based on the positive reviews, but unfortunately, my experience was the opposite. I came in hoping to have my system redone and upgraded, but the customer service was disappointing from the start. The showroom was empty, and when I finally spoke with an employee, I was immediately told they weren’t interested in taking on the job. When I asked if they could at least take a look, they gave me a quick assessment followed by an outrageous quote of two full days of labor. The entire interaction felt dismissive, as if they wanted me to leave rather than earn my business. I ended up going with another local shop instead, where the service and overall experience...