Really friendly staff. But I have to apologize, I’m so sorry I really wanted a Ponyo sweater specifically but it wasn’t available in store. We tried ordering online but it didn’t go through after a lot of effort and a large line built up behind me. It did go through on my bank app though (which i did get refunded) and the staff was so helpful to me and even wrote the customer service line in case it didn’t. One even gave me a coupon for my next order. I know I caused panic in the cashier I went to but please if you’re reading this you were genuinely so helpful and i really appreciate it. Sometimes this stuff just happens and no one could prepare for it. Thanks so much for both...
Read moreI ordered an item online, and choose pick up in store. I saw an email stating my item shipped over 4 days ago. I called at 6p.m. on weds 11/6/24, it rang about 5 times then they hung up. I called again same thing they picked up and hung up. I'm sorry did u not want to be bothered at your job by customers? You could have said hello this is so and so were really busy could you hold or call back in 20 mins? Do t just straight hang up that's not acceptable. Edit, I called 1 last time and same result. I even checked to make sure they weren't closing. No they close at 8. I'll change my review if they acknowledge and rectify...
Read moreThis store cashier jipped me. I purchased a clearance item and on the tag it said $10. I had $10 in rewards. The cashier never told me the item had an additional sale , making the item only $6. I lost $4 in rewards. After I realized what happen, I asked if I could return the item and make another purchase to fully utilized my $10 reward, but this store manager was shady and would not honor that request . I would recommend going to...
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