The Ivy Cottage Inc. — Local services in Aiken County

On April 19, I placed an order on The Ivy Cottages website, not Teleflora. Shortly after I placed my order I was contacted by Amy from The Ivy Cottage (who I believe to be the owner) stating they do not deliver to Augusta, Ga. If this is the case, the website should never have accepted the order. However, Amy said the order would be cancelled. On April 22, a charge for $53.99 from The Ivy Cottage cleared my acct. I contacted Amy and she claimed the order was cancelled and that I should be getting a refund within 7-14 days and that she never accepted payment on this order. On May 1, I filed a dispute with my bank, as I had not been refunded. Today, my bank has denied my dispute stating I placed the order therefore I need to contact the merchant. Once again I contacted Amy and she acted appalled that my bank denied the dispute as she says she uses the same bank. However, later in the conversation she kept repeating the name of a completely different bank. Now she is stating it could take up to 30 days for this charge to kick back to my account. I have absolutely no expectation of receiving my refund. I believe essentially, my money has been stolen. After reading other reviews, it appears I am not alone in my dealings with...

These people are definitely crooks and liers each time I call about my order that they cancelled because they said a delivery to Jackson sc was way to far and out they distance I lost my son 2 months ago and was ordering a delivery to human resource department for all their kindness and being present during my son services at his job in Jackson sc that we had with putting him away 8/9/25 I placed this order last week still to this day no refund back in my account and it’s been well long enough if they wanted my money that bad they should had made the flowers and made the delivery happen why take my money and lie to me I’m going through enough I have called everyday since I have the call logs and recording and emails this florist is very unprofessional and this is definitely unacceptable this order was placed online through ivy cottage florist website Aiken sc as reading other reviews this has happened with several people I’m going to file a report and I screenshot all the reviews this is so sad and ridiculous over it’s a repeated cycle they accepts the order online then say they can’t deliver and then refuse to refund...

My mother called me very upset because she place an order for this Saturday to surprise me with flowers for Mother’s Day. She went through the entire process online and received confirmation of the order just for someone to call her later and say “there will be an additional $35 for delivery since it’s Mother’s Day.” No where on the website did it say that. It allowed her to book and confirmed her delivery. It is inexcusable for a business to change things up and expect the customer to pay for their mistake. If that is your policy, it should be posted online. If not— that is your mistake and you don’t not honor someone’s confirmed order over it! She was extremely upset, as she should be. The only policy online states that orders for big holidays should be place at least 1 day in advance. Terrible customer service, terrible business. Don’t...