T-Mobile Authorized Retailer — Local services in Alabaster

Shari was incredible and I wish I'd gone to her first before I spent probably three hours total on the phone with T-Mobile customer service and tech support. We basically had no coverage outside our home WiFi for four days - because in trying to save us money, customer service gave us a plan that isn't even OFFERED anymore. Oh, and it only offered 2GB of data. I could probably use that amount of data in one day. And nobody could solve the problem by phone or chat - nobody thought to look at the plan and say, you know, this plan is really outdated and you basically have no data. Went into the store, switched to a new plan, still saving money, and have plenty of data - problem solved (in less than an hour, I might add). All that being said, T-Mobile customer service via chat or phone is abysmal. This location is awesome but Shari is the best! Thank you for your...

Great! My husband left his phones on top of our vehicle and we drove off without realizing it. About an hr later we noticed we couldn’t find his phones. I was able to track his location only to find them laying in the street a few towns over. Thankfully, this T-Mobile store stayed open one hour later than the other T-Mobile stores. We went in and were greeted by two individuals. Dean & Bridget we’re a great help to us. They noticed we were on a plan that didn’t benefit us so they were able to switch that along with getting us both set up with brand new phones. They were very kind, interactive & demonstrated patience with us. Once again...

Great service and helped me get exactly the phone I was looking for (it was on backorder arriving the next day and she saved it for me as promised). They also did a courtesy call recently to make sure I'm still happy with my new device. This isn't a service center, it's a Sprint authorized dealer, but I'd recommend them for phones. Did not push accessories on me when I purchased my phone. Offered the bundle for case and earbuds once which is appropriate. Convenient...