Verizon — Local services in Alabaster

My experience here was awful. First they charged us $15 and no one in the store could explain what the charge was for, but we couldn't leave until it was paid. We upgraded 2 phones and never saw either phone because we were trying to save time and mail our old phones in. The phones were placed in the Verizon bag and never opened at the store. They sent us home with the wrong phone and when it was brought back, they tried to charge a 50$ restocking fee. The phone was never turned on or even touched for that matter. Luckily the customer service for Verizon worked with us and gave us a credit. The passive aggressive employees here need some training in how to talk to customers and try to admit when they are in the wrong. I would not recommend anyone upgrade at this store, they will charge you $15 for no reason and then act like they are doing you a favor for crediting you $15.

Before you reply "owner" on how you can get my business back, you can explain to me what this $15 charge was for that no one seems to have an answer for.

To add insult to injury, the other corporate store we took our business to, waived the $50...

Being a Verizon customer for over 15 years I’ve dealt with the stores plenty and usually have no issues. Came to this store with multiple issues, bill went up for no reason and they could not explain it, my phone is less than a year old and went through this same issue of heating and draining of the battery and got a replacement, they said Alabama Verizon does not replace under phone factory warranty, wanted to cancel my service to my iPad and get a new iwatch and activated, again I was told they can’t do that in the store. What’s the point of having a store if all they want to do is tell you to call customer service. Rude tones and telling me what I’ve experienced in the past is not possible, must mean I’m a liar. Save your time and just go online, at least that way you don’t waste your time, gas and...

Purchased upgraded phones from this location. The service rep did not set up the account correctly, resulting in the insurance that I had been paying for to not be valid. When I tried to file a claim, the error caused by this store was discovered. By the store not following correct account procedures, the claims company denied my claim. This resulted in not having a device. I went to the store, and the assistant manager was dismissive. After, being in the store for 2 hours, it was close to closing time and they were ready for me to leave. The representative stated they would follow up with me the next day. No one ever contacted me. Still do not have the ability to get a phone replacement or any assistance from an issue caused by their staff's error. Shows how little they value a...