Premium Mattress Outlet — Local services in Alafaya

I am posting this review to let all customers know to beware of this company. They sell fake mattresses and use reputed brand names to market their fake mattresses. I purchased a Saatva Classic from an associate named Johnny. I used the mattress for a couple weeks and noticed it felt very odd and uncomfortable. I then went to a store and tried the authentic Saatva Classic and it felt completely different from the one he sold. I had someone from Saatva do an inspection on my mattress today and they confirmed that the mattress we bought isn’t authentic. I contacted Johnny to let him know that what he sold us was fake. He then apologized and said he would do an exchange for us for another mattress because he can’t process any refunds, only exchanges. It was weird to me that he couldn’t refund me even after I found out what he sold was fake. He then asked me to drive 45 minutes to his storage to check out mattresses that I can exchange for at no cost difference. I am 9 months pregnant and went to his store with my kid and when we got there , we tried other mattresses, we felt like we had no other choice but to select another mattress. So when we selected another mattress, he then asked us to pay $300 more. He never mentioned once before we drove there that he’d charge us more. He only said come try the mattress and we’ll deliver it the same day. I left crying because I faced such a complicated drive during the last 2 weeks of my pregnancy to fix this issue but he was a total scam and a very greedy person. I have sent his company’s information to business bureau now to help me get this issue resolved. I don’t want any other customer to face this issue like I did therefore posted a review for a full warning. A mattress is something you sleep on for years and decades. Everyone should get the product they pay. Nobody should ever receive fake products. Its...

Excellent experience. If you need a new mattress and don't want to spend retail prices, this is your place. There is no high pressure sales pitch. They show you what they have and let you look and try and leave you alone if you want. They are knowledgeable and will help you and give you their expertise also. We needed only a mattress and they didn't try to sell us a box spring or frame. We actually live closer to the Orange City location but happened to be in Winter Park when we were shopping, so they had the mattress we wanted transferred to the Orange City location and delivered to us that night. Delivery was $45 COD to the door, and extra if you want them to come in and set it up. We got a great mattress for much less than retail and have slept better and have less...

After purchasing a mattress from another firm, I was miserable and planned to return it. I began searching for a new mattress and found Premium Mattress Outlet on Google. Impressed by the high rating, I decided to check it out and I am glad that I did. Johnny was incredibly helpful, and it's clear he knows and understands the mattress business. He found two mattresses that perfectly suited my needs, and let me spend about 45 minutes trying both of them out while we chatted away. He also found a box spring for me that was exactly what I needed. He delivered both for a nominal fee. I couldn't be more pleased or say enough good things about Johnny and his store! My sleepless nights are over! ...