Boda Furniture — Local services in Albany

I ordered a custom couch in February and was told it would be ready by early May at the latest. When I called at the end of May, I was shocked to learn my order had never even been processed, despite being paid in full at the time of purchase.

There was no communication from the store throughout the process. Even after I called in March to check in, they gave me vague answers and clearly never followed up. When I finally asked about a refund, they said they could still get the couch to me within a couple of weeks—but again, no updates, no urgency, no follow-through.

I just found out they issued me a refund days ago without even telling me. I was genuinely excited about this purchase, and for a small business, the lack of communication and accountability was really disappointing.

I wouldn’t recommend shopping here if you value good service or transparency. I won’t...

Got a 2 piece couch here, love the couch and the service. No pushy salespeople like all of the other places I visited. Four levels of furniture and some really beautiful, unique pieces. Revised version: about 1.5 years later.., the couch needs a restuffing which can be done for free in first two years of ownership or semi cheap after 2 year- per contract. Just wished that when I had mentioned my price bracket and what I was looking for, that they would recommend something a little more firm and sturdy. I now call it my "sinkhole" couch because that's what happens when you sit in it, which is unfortunate. $1600 should have gotten me a much more efficient sofa couch I...

I had been saving up for a year to buy new furniture and went to a lot of commercial stores and they were all overwhelming. This is a big family owned stores that has four stories of awesome furniture. Some are the basic couches, tables, chairs, etc. But they also have a lot of unique furniture you won't find other places! I will be recommended this store to everyone who is looking for furniture because not only did they have a great selection, but they were so friendly and made me feel welcome...