Bonaventure of Albany — Local services in Albany

Too high priced for what you..don't...get. Meals are skimpy, and take way too long to get to you (we have sat many times for nearly an hour for dinner) If you don't sit near the kitchen, they pretty much forget about you or ignore you. Food appears to be mostly premade or canned. Apparently, housekeeping gets around 1/2 hour at most to clean an apartment? And then, the only thing I see cleaned (in my folks apartment) might be floors slightly vacuumed and shower/toilet cleaned? Absolutely no dusting or any other cleaning that I see. (I clean homes myself, so I can tell that very little effort or time is spent). This place also a accepts small dogs, but does not provide any place to take dogs to toilet or play that is safe for both dog and owner. Being this building sits along an extremely busy highway, one would think, at least, a short fence would separate the building, parking and highway. But there is none. Personally, it scares me, knowing someone's small dog could very easily escape the hands of a resident and run into the highway with their owner taking chase! To me, the safety of the residents does NOT come before the "curb appeal" from the this highway. After discussing this with my own mother, who has a dog, she WOULD run after pup into that street. There is no encouragement from this place for their residents to enjoy the outdoors during any nice day, at their own leisure. The "back patio" off dining hall has no seating for enjoying meals unless there is an "event". A resident user friendly BBQ would also be nice since no BBQs are allowed at apartments. An area to putt a golf ball, play horse shoes or something...ANYTHING...would be really nice to offer the residents since many do not get out. How about a small garden area?? These folks come to live here to retire...give them a HOME they can enjoy. Not an apartment to waste away in. Being from Central Oregon myself, we have looked at places here and all of the Independent and even Assisted places have...

This is one of the worst communities I have ever encountered. My bf's grandma stays at this community in AL and the care she receives there is horrid. She was sent to the hospital due to a wound on her leg, the size of a golf ball, that festered until it got infected and needed surgery, all without the nurse notifying her family or even her PCP. Her morning medications were left on her table, which family found later and took a pic of. When the medaide was asked about it, she lied and stated that she personally gave and saw his grandma take her meds, when obviously that was impossible. Then to top it off, after the RSC was told, she claimed that the medaide was demoted for lying, when that very night we saw her distributing medication. His grandma had a change in her mental behavior, but they did not notify family because they said it was something the didn't, "have to", notify family of, and yes the RSC did the hand quotes herself. When staff was asked if his grandma came down for dinner, family was told that they saw her in the dining area eating dinner, but when family went to her room, they found that she had been delivered a tray for dinner. When staff was asked the whereabouts of his grandma's sheets, they stated that they were in the dryer and almost finished, when in reality staff hadn't even put them in the wash yet.

And the list goes on...

Having worked in this type of industry in the past, it is absolutely disgusting to see such neglect from staff towards individuals who are dependant on their care, and even more dispicable, is the lying from the community who has been working so hard to cover it all up. If you care for your loved one, you would not place them at Bonaventure of Albany.

I would also like to add that the owner says the issues will be addressed, but that is just another false promise by this community. Bonaventure of Albany, simply put, is a complete and...

I am compelled to leave this review as I recently came in to this location after having many nice and direct conversations with management not to mention a lovely tour of the rooms ( pre Covid19 ) to consider this facility for my mom. But my eyes were opened a bit more as I came in to drop something off and apparently I was not remembered as a potential new customer. So my experience at the front desk and then with that same person in management who had been so kind was quite the opposite when they didn’t know who I was. I felt shocked and disappointed at the way I was treated and that possibly I was really seeing a more realistic viewpoint of how things may go there in real time sadly. Maybe it was just a bad day and obviously things have been stressful but as I observed and listened and spent time to think about it after, I thought no, it was probably a blessing in disguise that I was there by chance as a regular person. It’s a difficult thing to trust someone with a loved one and I wanted so badly to believe I had come across a perfect place for my mom (who fortunately I am in no rush to relocate) but, I don’t feel that good feeling of trust now with the staff. Maybe we will have to stop in again and have lunch, maybe it was just the day? I don’t know. The facility is beautiful and perfectly located for visits from friends and family, it seems so much better for so many reasons than other locations but as I sit with my recent visit/experience my gut feeling is that I would be making a terrible mistake which makes me sad as I felt so completely sure they were going to be the right fit. Take time to investigate and observe any of these kinds of facilities, don’t rush. I have to remind myself that they are a “business”, not home. It will take a lot to change my perspective at this point. Maybe when my mom visits it, she will love it, but I will be...