Restyle LLC — Local services in Albany

I used to really enjoy this store about two years ago. I’ve shopped many times and consigned. In the last year it’s been a little off putting walking through the door. This store has a style they accept, it’s very obvious when you first walk through the doors. So I only bring items that would match their style because I completely understand not wanting your consignment store to look like a thrift store. I brought in a bag of items recently and some are actually tops I bought from them! They said they’d call me back and let me know how it went since I said not to donate what was left. They didn’t call… so three days later I came and picked up my clothes, they didn’t take a single thing. I was really surprised because half of them still had tags and they were all very popular brands. I didn’t bring anything that had been worn and they were actually all neutral colors. I was confused but I had done the same in the past and got the same results. The atmosphere like other reviews have said.. is very off putting. The people are nice but it’s like you’re not accepted when you walk through the door. Very awkward right off the bat. That’s really why I’ve stopped shopping here. Recently I took my bag of clothes that they rejected and brought them to Eugene with me. I went to one consigned called The Clothes Horse and she has some very cute items with resonable prices! She took 3 things and gave me cash for 16/store credit for 32. I bought $200 worth of clothes so it really added up for me. When I left there I went to another consigner near Voodoo doughnuts. Next to buffalo exchange. Her shop I will admit was interesting but she took all of it and gave me $65 cash. She’s currently moving downstairs and I don’t know if she will be open for the next few weeks but taking a trip down to Eugene was beyond worth it. I made more than 4-7 dollars like I would have with restyle. & I had a much better experience. These two stores I mentioned also don’t consign really, they sell buy and trade. So you won’t need to come back to pick up donations if you have any. I love a small business. But this one no longer has my interest as I’m sure a...

As much as I love this store, I question their ethical practices. Twice now I've dropped off items that I've seen on their sales floor that are not listed in my account as an item I should receive money for the sale of. This last time I made markings on the inner tags to track my items. Sure enough....today there were 5 of my items on the sales floor that are not in my account as items I should receive commission on. I did try to nicely ask about the process today because it's an awkward thing to address. I was told that it's better not to have them donate my items on my behalf that way I can see exactly what they took. While that's good advice, it still feels slimy that it's happening at all.

If you want to take clothes here, don't allow them to donate on your behalf. I had every intention of donating the items anyway (so it's not like I wanted them back). I'm just not okay with a company taking item they are going to "donate," just to resell and make 100% of the profits.

Perhaps it was an accident....twice. As the owner of this business, I'd be monitoring the intake process of your clothing a bit closer. Someone else is bound to notice the same thing happening to...

One of Albany's greatest gems! I visit ReStyle probably once a week and I'm always warmly greeted by one of their employees. Megan, the manager is SO kind, knowledgeable and offers fabulous customer service. My experience at ReStyle is always nothing short of exceptional. I've been a loyal customer for 10 years now and the group of ladies that are a part of the current team go above and beyond. They are welcoming, attentive, personable and it is obvious they genuinely care about my experience in their store. I typically walk away not only with some fantastic finds but also with a newfound appreciation for this hidden gem in our town. The prices on the consignment items are reasonably priced and I feel as though items they take from me when I submit for consignment equals a fair payout. The household and décor items seem carefully curated, reflecting a keen eye for style and quality. I wholeheartedly recommend it to anyone in search of quality goods and outstanding service. The atmosphere is inviting, the inventory is top-notch, and the service is...