CVS Pharmacy — Local services in Albany

I do business with a lot of people and never have problems and write many good reviews. This will be my very first negative review. It is in regard to the gals only who answer the phones in the pharmacy at Cvs on Westover in Albany ga. They never say their name so you can't report the ones who are so rude. They are short and argumentative and then get mad at me. I go thru this every month when I have. To order our prescriptions. If I can I order on line. No problem but sometimes I have to call. My husband wants to change pharmacies. Too many more times and I may. I have taken to just hanging up and calling the next day when maybe I get someone more pleasant. Not sure if it is a certain gal or more than one. Next time I will ask their name first. Pharmacists are great and helpful. Especially Jackie. That goes for All other personal...

Most of the time I receive excellent service. I have been using this CVS for years. I try to keep up with policy and don't ask for things outside of that policy. Last Thursday I attempted to fill my monthly prescription. To the best of my knowledge I was in conformance to pick up policy. I was told I could not pick up. I do not own a vehicle. I have to borrow one. I tried to find out why and the person at the drop off window refused to engage with me beyond the computer won't let me proceed. I have had this in the past and the person would call the manager to override the computer. I had to turn around 18 hours later and borrow a vehicle to return. I do not live in the area but the person would not acknowledge me. I tried to find out who the manager was but could find no assistance. It doesn't make...

My first time using CVS pharmacy was a unprofessional experience. I waited at the drop off counter for almost 15 mins before being acknowledged. When someone finally acknowledged me,I was told my medication was ready.I got to the check out counter.I was told my medication was $55.I was told my insurance wouldn't cover my prescriptions.I asked how do you know when you never ran my insurance. You never asked for my information. Then it was a very rude tech with long braids blurted out ha-ha. They finally ran my insurance my cost went from $55 to$15..After that they wanted to get back in the check out line at the end of the line I already just left.I was in CVS for at least an hour..I was sick and nauseated. That was the worst experience. I plan to never patronize that...