The Honey Baked Ham Company — Restaurant in Albany

Today, (3/9/22 - around 12:15) I filled out my form and set it on the counter. I never know where exactly to set it so I place it beside whatever is already there. Apparently today it was placed on part of the one being worked on. I do not work there. There is no way for me to know what you are doing behind the counter and how you fill orders. There were four women behind the counter. The one by the forms said something along the lines of not putting it there and covering the other order cause you can't see it. I'm walking away at this point and didn't catch she was talking to me. I did think perhaps she was but had already turned around. She then says that she knows I heard her. I turn around and three of the women are all glancing my way with hateful expressions. The one behind the register was the only one who did not. I'm not one for confrontation. I'd rather have a one on one discussion if there is an issue and it can be done as adults. This was petty and confrontational. Had I done what most anyone else would have done, I'd have walked out or snapped back. Instead, I waited and paid for the order I placed. Once back at work, I realize that the bread was not what I'd requested. I always get a bakers roll and this was not that. At this point I can't help but feel that it was made incorrectly out of spite. I don't want free food and I don't want anyone fired. What I was is respect. Everyone who enters this business is entitled to that at minimum. If you have a problem, address it respectfully. It seems to me there needs to be a better way of setting order forms on the counter so what is being worked on isn't interrupted. If this small, rude, encounter happened to me - someone who isn't going to snap and give back the ugliness, it is going to happen to others and I can only imagine how some will react. I've worked in customer service for 11 years. I get some customers are rude, but I cannot see how this simple inconvenience called for the...

Today was my first visit in years, and now I remember why. The staff is awful. I faxed in an order for myself and 2 coworkers. Faxed in the order at 11:45 am, and let them know that I'd be there around 12:30 PM to pick it up. I arrive at 12:25 PM and stand in line for 5 minutes before anyone even acknowledges me. The young girl at the front counter asks me if I called in an order and I tell her that I faxed in my order. She looks at the 2 bags in front of her and tells me they are not mine. Okay, I stand in line for another five minutes. Finally, I have to stop them and ask if they even received my order. The young girl asks the other young girl up front and they tell me that they don't have my order because they'd "remember the names that were on there." I let them know that I faxed it in 45 minutes prior and all they did was tell me to fill out a slip at the counter. So, I have to call my coworkers and have them tell me what they ordered so that I can fill out a slip. While they were making the orders I asked if I could go ahead and pay for the meals because I was already 20 minutes late going back to work. She lets me pay for one, and then individually waits for the other orders to be made before I can pay for them. The customer service was AWFUL. When I got back to work I looked at my fax confirmation to verify that I had sent it to the correct fax number, and sure enough I did. They took no responsibility for their error. Will not be back. Sandwich was good, pasta salad was terrible. Not a good...

Backstory: I patronized this restaurant today, July 2, 2024, at 11:52AM spending over $34.

To the three older employees not including the younger employee at Honey Baked Ham Company located at 621 N Westover Blvd. Albany, GA 31707: you all were the rudest employees I have ever encountered and need a lesson in civility immediately. Whispering and laughing amongst yourselves that I believe was about me is a BIG NO-NO!!! Just ask for clarification on an order if you need to instead of displaying immature behavior, but I approached you two women with respect and gave you all clarity with just blank stares and closed mouths coming from you both. And sir, you too need to learn how to speak to customers as well. I rebuke you all’s devilish behavior, In Jesus’ Name, Amen. I hope this Honey Baked Ham Company isn’t associated with the one that used to be on Ledo Road because if it is, shame on you. Terrible service and employees. Become Better Humans!!! P.S. Kudos to me for remaining calm, because I strongly dislike rudeness. I won’t be patronizing this...