Old Navy — Local services in Albany

School clothes shopping price cuts were really good. They cut prices on everything, not just clothes for kids! So mom got 4 new shirts 50% off! My daughter was happy with the jeggings selection and we usually find everything we are looking for at Old Navy without having to shop at other department stores. Dressing rooms could use a renovation though. I do appreciate that you don't have to count how many items you take into a dressing room. Friendly staff and I haven't experienced long check out lines even when I shopped on a Friday night or Saturday. Most of their clothes have a style that is different than other stores so it pays to check it out so you aren't dressed like everybody else in town. Unless of course everybody else shops at...

So, Old Navy clothes are just that, clothes from Old Navy - nothing special. However, this location is filled with the nicest and most helpful customer service reps I've ever worked with. I've been in A LOT since January (with a pause for the store closure) and they have been so awesome. What has been the most impressive to me above all else, is the patience of the employees. I've come in with a HUGE amount of returns (several times) and they slog through it with me with a smile and a good chat. I've called in orders and they've gone around and check sizes and grabbed things for me. I just can't sing their praises enough. Whatever the management of this store is doing,...

Worst customer service. I wanted to purchase a pair of jeans that were on clearance. I went to the register and they made me pay full price because it didn’t have the orange sticker. It had the exact upc as the other ones on the shelf because I went and looked. She still would not honor the price. I purchased a different pair of jeans and she left the security tag on that wasn’t discovered until I got home. This girl had a horrible attitude. I went back a different day because of the security tag and wanted to try on clothes. I went to the dressing room and the three employees were more interested in talking about how little sleep they got...