GameStop — Local services in Albuquerque

I been a frequent customer of this GameStop for the past several years usually only looking for new Pokémon plush to collect and occasionally buying a guy. Most times I've visited the store have been a great experience and enjoyed seeing Luis who was a cool guy working the counter and it was always a delight talking to him whenever he rung the items I'd find. However lately, visits here hadn't been as enjoyable especially not seeing Luis there anymore for some reason for the past 5 months. Instead the place is now run by 2 other guys who seem very weird and don't take their job seriously. One of the guys has glasses and long black curly hair worn in a man bun gives unsettling vibes as I recall earlier this year when me and my friend stopped by one afternoon and the guy appeared to be hitting on my friend while we were looking around which made him uncomfortable. Just last month me and my friend stopped by and I had picked out a Teddiursa and Treecko plush to buy. Everything seemed to be going smoothly as the dude scanned the plushies and I paid around $30 in cash for them. After I paid, the guy handed me my Pokémon plushies but didn't give me any chance back. I didn't say anything though as I didn't want to cause a scene or sound like a jerk so I just left. For anyone who visits this GameStop, be aware of these guys, specifically the one...

Bought a Nintendo switch lite (straight cash) and asked if warranty is worth it. Gentleman says yes only because of stick drift. Not even 24 hours pass and I am bringing the device back for that very problem. Didn’t happen nonstop but when playing certain games I could notice it.Decided to just exchange for a brand new one and ask does this happen often to which I’m greeted with “well we’re supposed to test them but I don’t know”. Tests for stick drift and says the device seems fine. Maybe I’m the idiot here but if it’s a perfectly fine I don’t think I’d be returning it. When upgrading to the brand new device and payment he proceeded to ask if I had smaller bills. (My original purchase was with mostly 50’s and three 20’s and when upgrading I tried to pay with a 100) I imagine unless they do a drop mid shift there is a perfect amount of change in the drawer. I’m not mad about customer service here, in fact the two employees seemed decent. Suggesting a warranty for the very problem I encountered in less than a full day and acting like you don’t have $45 in change on Black Friday is flat out garbage. Hope the business thrives in a market where everything goes digital but man, shit like this is another reason some just like prefer to...

If I could give this store 0 stars I would. Came to this store to trade a controller out as i normally do every few months. Came to the store around 430 pm Saturday June 14th. Spoke to an employee named Paige. Couldn’t get her last name as she refused to give me her name and also refused to give me her managers full name and contact info or a time that I could come by and talk to him. Been a pro member with GameStop for over 10 years now. Never once have I ever had my picture taken to trade anything. The trade law she mentions only applies to fire arms in the state of New Mexico. After I explained what law she was referring to she got super condescending and started treating me very rudely. I definitely won’t be coming back to this store. GameStop customer service has gotten so horrible lately it’s ridiculous. Think it’s time I say goodbye to my GameStop...