S.A.F.E. House Thriftique — Local services in Albuquerque

The communication between employees is non existent. I was told on a Thursday that they only took donations Monday, Wednesday, Friday. Ok, cool. Kept everything in my truck to bring back on a designated day. Show up on a designated day, within designated hours, and ask an employee where to donate. She kindly tells me they don't take donations up front and to drive around the back. I drive around the back only to be told they weren't taking donations. Would I have been aggravated about that? Not at all. But to be told by multiple employees that they were indeed taking donations and inconvenienced over the course of multiple days only to be told by a fourth employee they are NOT taking donations, is beyond annoying. Then to top it off, while I'm being told they aren't taking donations, another employee starts unloading someone else's donations. Get all the employees on the same page so we aren't wasting our time. ...

We went to this place to drop off some donations. We had a considerable amount and wanted to support a good cause rather than taking them to goodwill. The employees seemed very inconvenienced by our donation, which we called ahead to confirm was during their donation acceptance hours. We called ahead to confirm they were taking donations and that it was a good time. Considering that a thrift store is dependent on donations, and we were bringing in a very large amount of high quality donations that would bring considerable income that would help further their mission, their staff really should have been more grateful and less rude. I recommend taking donations to joy Junction instead. They used the donations for the residents, or they sell what cannot be used in their thrift store to continue to serve...

Just an observation as I have visited this store numerous times, the foot traffic (customers) seems very, very low as compared to other thrift shops (St. Vincent's, Women's Assistant League, etc.) that support very worthy causes. The merchandise sits for months and months with prices that seem rather high especially since they are donated. Seems a different management style / approach would be able to have more significant sales and lower prices to move the large volumes of merchandise they have more quickly to raise funding /proceeds to assist their worthy shelter operations. Those receiving their assistance would greatly benefit. Just my...