Five Guys — Restaurant in Alcoa

I go to Five Guys often after work. It's actually two guys burgers and fries because they never have five employees. They do however do a great job. The food is also outstanding and always good. I love a big greasy cheeseburger and this place delivers. They also have the best fries in the hamburger market. They are perfectly cooked brown like I like. I'm giving four stars for two reasons. One you used to fill the fries cup and then put an extra scoop in the bag. Your fries are expensive and the downsize is not good. Two the prices here keep going up. A burger is over $9.00 now. Two burgers and fries is over $30.00. I feel it's worth it as an occasional treat but won't eat here often because of the price. If we bring the kids it's out of our budget. It is a great meal though and...

We love the food at five guys however the speed of service has room for improvement. I love the convenience of the online ordering tool, we placed our order at 716pm with an estimated ready time of 724pm. We received our order at 740pm. Our food was not even placed on the grill until we showed up at the restaurant and spoke to the cashier. Very disappointing. The employees apologize for the wait, however this isn't the first time that there has been a long wait. There never seems to be a manager present, and if they are there is certainly no strong leadership because this staff is slow and...

It's not that it's bad food. They make a heck of a basic American Cheeseburger. Good size portions, and cool staff. Outrageous prices and toppings variations are somewhat limited, Only major issue besides price, is the claim on the wall... " Willy Wonka of Burger-craft"... Don't know about anybody reading this but when I think Willy Wonka I think insane variety of incredibly exotic and eclectic combinations..... Not a burger shop that only has one type of, quote un-quote cheese, American. Which I'll argue is cheese in the loosest sense of the word. Heaping helpings of pretty...