Gadget Gator — Local services in Alexandria

I hate to leave bad reviews, but when I got my phone screen fixed the first time it was alright. I even bought a case from them that they said was the best that they had for protection. Well about 2 weeks later the case was falling apart. I took it off. About a week after that the phone screen protector broke. It broke because I had my phone sitting in on the couch and it fell onto a wood floor. From about 2 feet off the ground. Then the phone screen broke from falling my my table beside my bed. Well I figured everything broke because it was my fault. So I got my phone fixed again. Well this time I didn’t get a screen protector or a new case. And my phone got broke at work because I was working and it fell out my pocket onto a concrete slab. Well I thought that maybe it shouldn’t have broke that easy I mean they say they have high quality stuff. But I still went back and got them to repair my phone. I got it fixed again. But I could tell their products was getting worst and worst because this most recent time I got it fix the screen wasn’t even fitting on my phone. By that I mean it’s not pushed all the way down onto my phone. On every. Corner I can push it down and there is a small gap in them. At first I just kinda pushed one of the corners down slightly and my screen cracked. Well I knew that if they used good products it should have broke. It was a cheap screen. So the next day I brung my phone back and the guy said they couldn’t help me Bc I broke my screen I have to buy a new one. I mean it’s understandable but they should have done the job right the first time. And then later that day I was sitting down watching tv and pulled my phone out my pocket and half the screen is black. I mean I understand that I been bad on phone screens, but this last one is just a terrible product. From over a year of using this company I can tell that they are caring less and less about consumers getting high quality product to now just trying to make money off people in need. Again I don’t like to post bad comments but people need...

I rate my service with them a 2/5. I dropped off my 14 pro max at 12 o’clock. They told me it would be 2-2.5 hours. I waited three hours called and checked the status they told me another 1hr -1.5hr . I informed them I did not live in the area and needed to go. They stalled me due to them breaking my front glass while fixing the back. It took them 6 hours to fix my phone. I left at 6:30 that day in a hurry to beat the rain I called and told them my front screen was not properly installed it bulges out of the top while in the parking lot. The guy told me maybe but a book on it to hold the glue down or bring it back in. Put a book on it because I was not waiting any longer had an hour drive home . The back cracked AGAIN. waste of money. They told me that I needed to pay again but they would put more glue on the front for free. Needless to say. I won’t be going back. The lady did give me a $30 discount for the inconvenience of time I waited and fixed the front glass they broke free of charge due to it being on them. Which is why I rate them a 2/5 for trying.

Update : Changing my review to a 1 star due to company not being honest. As if I do not know where I took my phone for business in the Alexandria mall. They ordered the back glass for me. It came in Tuesday. I dropped phone off Thursday. & there is definitely a lady that works there idk if she is the owners wife but yes she is there everytime I go and the one I talked to each time I called. Gator gadget even called me when the part came in. They just offered to glue my front screen down yesterday if I bring it in but told me I would have to pay for back . THE LADY. Which I’m not doing. & If you’re not going to be honest. I will provide proof and get lawyers involved. Thank you. I will not be...

My daughter went it to get the screen replaced on her iPhone. Apparently iPhones disable Face ID when a third party place replaces the screen. I find it hard to believe that this place did not know this considering they advertise screen replacement for iPhones. This cannot be the first time this has happened and from what I gather there are work arounds. So 120 bucks and her Face ID is just inoperable. This place is dishonest, and I guarantee they knew this would happen but they gladly took her hard earned money anyway.

It was not fully functional. Because Face ID didn’t work and you guys know it doesn’t work when a 3rd party repair shop changes the screen. Everything else works but Face ID which Apple requires a few extra things to make the Face ID function. Like I said I find it hard to believe you didn’t know this as I’m pretty sure this wasn’t the first time this happened. Apple does that to make more money which is shady on their part but it’s even shadier that y’all knew this would happen and instead of saying something you just took her money. She is a college student and just shelled out 120 bucks for something that isn’t fully functional so the fact that you’re saying it is is an outright lie and you should be ashamed of yourselves for saying that and repeating it when you know it’s false. And you stated there was a 2 week warranty and now you tell her well it was working when she left. What’s the point of a 2 week warranty if you aren’t going...