Rubini Jewelers — Local services in Alexandria

Update: I've never changed a review before so I hope this gets reflected properly...

I am changing this to 5 stars because I returned and got my ring corrected in size. Which by the way I would like to say a big THANK YOU for! :)

Not only was the issue correct free of charge, but it was explaining to me as to why my other rings felt a little different and she still offered to change it even more for me.

I definitely saw returning to this establishment as an option, but now it's an absolute must for any work like this I need done in the future. Unfortunately I am delayed in this review, but am leaving this now as I finally have a chance to sit down and type this up.

I went to see them 3 weeks ago and I must say that they are extremely friendly, courteous and quick with their work which was greatly appreciated! And they do have some beautiful pieces. However, I am leaving only 4 stars instead of the 5 as one of the items I left with them was not properly done.

I had a ring that I wanted sized up. When I tried it on it was definitely more snug than when I initially took it in. I didn't think too much of it then as my fingers do tend to swell on hotter days, and my other rings that I had on also were a little more snug. So I figured all would be well when my fingers were back to normal.

Unfortunately the ring seems to definitely have been sized down to a smaller size than the larger one that I asked for. It is still wearable so I haven't looked into getting work done on it again right this instant, and I also worry that as it is an older ring, it may not be good for me to keep resizing it and mess with the material too much.

Though I am at fault for not saying something while I was there I am sad to find that it seems the work that was done on my ring was the opposite of what...

I was referred here by my sister in law, but we have had nothing but trouble with this place. We simply wanted to get my engagement ring re-sized and re-engraved and have had to go back to this place FOUR times.

They got the size wrong the first time and second time. Then when I picked it up again, I found that there were indentations in my ring from where they clamped it down! Also because mine is a white gold ring, the plating wore off from their work, and it had a very yellowish sheen. This is normal of white gold, but NOBODY told us at the shop and we had to call back when I noticed the yellowness under natural lighting. They then re-plated it and tried to correct the dents they made in my ring. However, I can STILL see dents, scratches, and even where they made the re-sizing cut, and it looks like the plating was not very well-done.

What's worse, every time that they have "finished" their work, nobody ever called us to tell us it is ready to pick up. They took down our number incorrectly, but even after we made sure they had the right number, we didn't hear from them unless we were the ones that called. This means that we have just had to wait indefinitely for the ring, and make time out of our days to contact them constantly.

The whole experience with them has been extremely frustrating and stressful, even though they have been apologetic, and have been nice to try and re-do the work, it has taken up so much of our weekends these past few months. As this is my engagement ring, I do not want there to be so many imperfections - I wear and look at this ring every day. I do not think this place is very professional.

We are taking this ring elsewhere just to not deal with...

I have gone in 3 times and 3 times they have been incredibly rude: the two owners and their daughter. My fiancé and I made it clear when we went in that we were looking to custom design my engagement ring, and having never done that before, we would need some guidance (something you'd expect since their sign says "custom design and repair"). Before even starting the process, Joanna (daughter/designer) said to my fiancé that I seem difficult for wanting something custom. I brought sample images from Pinterest and Etsy to show the kinds of designs I wanted, spent just under an hour asking for her guidance, and she kept shooting down ideas and not offering viable alternatives. Mother/owner: just about as we were leaving the mother came out from the back of the store, looked at my fiancé and I, and said to Joanna "parecen hermanos" ("they look like siblings"). When I responded in Spanish, she looked shocked and wished us happiness. Father/owner: I came in one last time to ask how much it would be to resize an old ring of mine. The father asked me what size I need it, when I responded with "4" he smugly said "how do you know?". I told him I was just sized for an engagement ring at another store and he said "I don't believe you" and had me sized again... it was a 4. I highly recommend Market Street Diamonds in Foggy Bottom. They were professional, took the time to educate us about our options, were great about designing a ring for us, and were able to recommend fantastic financing and insurance options. I am THRILLED with the experience at MSD and how my...