The Summit Tennis and Athletic Club — Local services in Allegheny Township

Over all The Summit is a decent gym. However, they don't pay attention to simple basics. Let me explain.

A.)They don't start the steam room when they open in the morning. As a member I should not have to turn it on myself and then wait over an hour for it to get hot.

B.) The eucalyptus room has issues. It is very seldom at a decent level. Many times I can barely smell eucalyptus.

C.) Many times the whirlpool is shut down during open hours. We are paying for these services. It should not be shut down during open hours.

D. )They close the locker room for cleaning during lunch time. That's horrible for members who can only use the facility during lunch hours.

E. ) When they mop the floors they remain soggy and sloppy. The eucalyptus room is even worse. They mop the bench you sit on with the dirty floor mop and leave it disgustingly wet.

F) One final issue, is that an ab machine on the main workout floor requires lubrication to operate smoothly. It's apparent they do not have a schedule for such things as it is constantly binding due to improper maintenance. I find this to be very frustrating. Management absolutely has room for improvement, but I doubt anything will be done about my concerns according to the remarks I've received when voicing them.

When I brought these issues up to the management I was told that's how they've done it for years and they have no intention of changing anything. Great customer relations...NOT.

In conclusion, I do like the gym and equipment, but a 3 is the best review I can give. This is due to their lack of attention to important details and their apparent disinterest in improving...

I had the WORST experience there! First of all, thry advertise having all this stuff (ie pool, basketball, tennis and racquet ball court) but what they don't tell you is that there are specific times it's "open to the public" but if it's in use by another person of the public you're out of luck. You have to reserve the space. To boot their free childcare is horrendous! I went there at 4:15pm. There was one 20 some year old girl who had 2 young infants as well as 6-8 other children in a room that was probably 12 feet by 12 feet. The girl there told me that two other staff members would be coming at 4:30pm. So I waited for the other two staff members to come. When 4:30 rolled around two other 20-some year old girls were there. Mind you, this is the first time I had ever been at the summit. They wanted me to write my son's name (who is 3 months old) on a piece of paper and then sign my name. Didn't ask to s33 my license. Didn't even bother to ask his name nothing! So I put his name on the sheet and signed. So there was an awkward minute where they just looked at me. I was like do you want to hold him? Something? They wanted me to just lay him on their disgusting floor. Needless to say I couldn't leave my child there and I left the gym. I will not be back unless it's to swim in which I will pay the $6 guest fee. Save your money. It is NOT worth the $35 a month. I'll stick to...

If I could give it a 0 I would this was our first time ever coming here for my sons 10th birthday. We had party room 2-5 pool 2-4 well we forgot the bag with the swimming stuff in it so my fiance ran home to get it well by 230 our party host had came in about 6 times in that half hour period to see if my fiance was back yet and If we were ready to go to the pool. She was so dumb founded we were scheduled for pool form 2-4 and it was 230 and we still weren't in the pool yet to the point she went and told her boss that I said I had questions about the time I scheduled my party... which I never said u had a question and I sure hope I'd know what time I scheduled it for I scheduled it !!! To the point the manager came down to question why we weren't swimming yet and stated "were not giving you more time since your not in the water" I never once even asked or insinuated that's what I wanted !!! Not impressed at all and won't be returning there almost 300 bucks to get harassed about how I spend time I...