Affordable Big Screen TV Repair, LLC — Local services in Allen

I had a sound bar go out one day. I called asked if they could service it, of course the lady said the repair man could. She went as far to say that if he can’t order a part for it he can source the materials and create a part for it. Wow, was I impressed. I dropped it off with a promise of it getting looked at and a diagnosis by the end of the next business day. Great, I was excited! I didn’t get a phone call back for 4 days. So I called, I was told he hasn’t had time to look at it... okay, stuff happens. I get the we will call you back tomorrow line again. Again several days pass and when I finally call I am told, “he can’t get parts to fix it.” Okay, fine. I ask, “what parts are bad?” She couldn’t tell me, fair enough, she’s not the technician. So I ask please speak to the repair man and email me( at this point I knew better than to ask her to call me)what parts are bad so I know. I wouldn’t have asked had she sounded confident in her initial reply of, “he can’t get the parts to fix it.” So after failing to follow up with me on the diagnosis I’m left not knowing how to feel about the business which is why I wanted to know which parts were tested and which components failed testing. No email to this day, it’s been several months. I did get a call to come pickup my sound bar or it would be thrown away. Hope my $75 covered the labor to throw it away. I can look past everything except their failure to communicate. If you say, “I’ll call you tomorrow with the diagnosis and parts cost” call me tomorrow. I don’t care if you call to say you didn’t get to...

Accurate diagnostics on the TV my wife brought in, but fix price ended up being more than the TV was worth (5 yr old Visio). I opted for diagnostics only and repair it myself. Glad they saved me time doing diagnostics, but TV came back with internal wiring disconnected and I spent additional time doing my own diagnostics before catching the unconnected wire behind a faceplate. Based on the diagnostics-only fee, Highly suggest they make sure devices are returned in their pre-diagnostic state, otherwise I would have rated higher. Friendly people, helped my wife to get the TV in and out.

Would recommend as a good place to repair a more expensive TV as the fix price could beat out a warranty, or If you have no repair skills (or time).

As a former microcomputer repair technician, using their diagnostics took me about 20 minutes to repair myself and another 45 minutes to find and correct the hidden wiring issue after the diagnostics, though I don’t think my issue would be common as there was a rush to get the TV back that day and it looks like a simple oversight.

Best of luck, and...

Recently had our 75" TV repaired here and will always reference this company to friends, family and whomever. Main board components of the TV went out after 5 years of a great picture - extended warranty lapsed, and found that some newer TV's didn't have a picture like our old one, so decided to find a local company, and very Happy to say the least that we found ABS TV Repair. Got to meet the owner/technician - Alex... He not only provided a loaner TV, he delivered it and helped set it up without questions asked as with COVID and model of TV, parts were unavailable causing completion of repair to take a little longer than expected. This is not part of their service for a loaner, so we really admired the customer service. I also must say, Bernice follows up with any inquiry you have in a quick/timely manner! We live near their store and glad we supported this local...