Allen Flower Shop — Local services in Allen

Complete waste of $80. I had a bad experience with Allen Flower Shop. I had ordered some flowers to be delivered to a specific loft address, which is located in a shopping center. The delivery driver dropped the flowers off with the leasing office (which is a different address) after being told by the leasing manager, they should leave them at the loft’s door.

I received a call from the leasing manager, who informed me they delivered some flowers to their office for a resident that they couldn’t confirm or deny lived at the apartment due to privacy issues. After calling the flower shop and speaking to Jennifer and explaining the whole situation, I thought the situation would get resolved.

The manager, Ginger, called me back and informed me that they did deliver it to the right address. I told her I had just spoken to the leasing manager and gave her the information about the two different addresses and how the leasing office told me they are not responsible for anything left at their office.

Ginger calls the lofts and discovers it is indeed TWO different addresses, but continues to state that the flowers were dropped off at the leasing office, which makes it ok since they do it all the time. My issue with this, is that the leasing manager specifically said they should leave them at the door and they are not responsible for the flowers. At this point, it’s clear that the flowers were NOT delivered to the EXACT address I put on for the recipient, yet I’m being charged for a service that was not fulfilled by the business. Ginger continued to argue with me about how the addresses didn’t matter since recipient doesn’t live there anymore, even though the leasing office wouldn’t tell her any of that personal information. After I told Ginger, “I can see we’re not going anywhere in this conversation.... I’ll just write my review on yelp” she hung up the phone on me without saying anything else. I understand how someone can say I’m biased because I lost out on $80, but the way this situation was handled was extremely unacceptable. Not a single alternative was given by Ginger to make the...

9/29/2025: My experience is based on ease and customer service. I called AFS this morning to order flowers for a funeral. I got the voicemail and decided I would call back later. Within 10-12 minutes, I received a call back from AFS stating they missed a call from my number and wanted to know if they could help me. Ginger was extremely helpful and friendly. She repeated my order details, offered suggestions, and made my order very easy. I don't have photos of my flower order and chances are I will not see what the order looks like as I am not attending the funeral myself, but with customer service this good, I am sure the follow through is great too. I was on the phone to place my order for less than 5 minutes. Being at work, I appreciate this speed so I can get back to my other tasks. Ginger, thank you for your professionalism. I very much appreciate feeling like my order is...

I ordered flowers for mother's day online and posted in the instructions they were to call my wife 2 hours before delivery as I was out of state. They never called as requested and my wife was not home at the time of delivery at 8AM. They left a note for her to go and pick them up or call for a redelivery. SO, I called them and was told by the owner they were too busy to call anyone ahead and if I wanted them redelivered they would. My wife now would not be home for the rest of the day and so I told her to leave them at the complex office. The owner was adamant about telling me she was too busy to call anyone ahead and I said that was not my problem and they were supposed to call ahead first. I will never do business again with an owner that does not believe the customer comes first, and blames their large sales and problems for their very poor delivery...