H-E-B — Local services in Allen

Update since my January experience having never entered the store again as of today June 30th I have saved myself an additional $2,000 or you can say H-E-B lost $2,000 in sales because of a lousy manager . In January, I was in the store with my emotional support animal as usual, but on this day, she was having some problems with all the people and people in their coats. Trying to keep her calm and collected and getting to the back of the store, one of the female managers from the GM side approaches me and gets within one foot of me concerning my support animals' distress. This managers hostility was so obvious that my support animal reacted to her even trying to hide behind my leg. The manager moved closer and eventually I had to pick the my support animal up to calm her down. This manager told me to take her out of the store, and I agreed. As I stepped out of the aisle with my cart to go toward the front she insults Me by calling my support animal a pet my support animal had on her vest that clearly states emotional support when I corrected her she did not apologize or adjust her attitude. She followed real closely to me as I left the store. As I returned to the store, she was up at the front guarding the door like I'm some kind of criminal trying to sneak back in. Then she shadow walks me towards the back of the store, mouthing off at this point she tells me not to ever come back into the store with my animal. So I took her advice and I've never been back in the store. I don't need that kind of aggression, and I don't need some crazy manager calling the police on me at my age, so I decided to check out online shopping. Will this did some good things for me. I can shop with my support animal and not be threatened. I found it actually saves me time between my shopping and picking it up. And so far, I have saved $948 and some change. Or you might say that because of this manager's nasty attitude towards me, H-E-B has lost since January $948. At no time did this female manager ever show me any courtesy, thank me for removing my support animal from the building, or give me any indication that I was ever welcome back. I hope she gets a raise for her great support of the H-E-B customer model and her senior citizen care and...

This is absolutely one of the worst places to work. Not all HEB’s, just this one, found through experience. It is simply another business who promises one thing and does another. The upper floor management are shady, they say they will do something and then don’t follow through. The company’s values and mission are not being followed; say they have a heart for people or that they’re continuously dissatisfied and always looking for opportunities to make people’s lives better: NOT AT THIS LOCATION. It is sorrowful how you watch new or transferred employees with the smile on their face and hope in their eyes at the beginning of working here, only to shift to a drooped face and lifeless eyes. Not everyone here, not every manager is a bad egg. The staff are the reason you want to come back.

Now the metrics… the entire store works off of metrics. This means as a part time worker you can go from having up to full time hours down to 4 or 6 hours/wk. The hourly wage is incredible for a grocery store, truly. But then when you receive eviction-level hours… even when you’re cross-trained in other departments. After holidays when the store slows down you will be in a financial pitfall until the metrics align. When school was about to begin, they cut our hours and I was struggling to provide school supplies for my kids, this multi-billion dollar company that offers charity around Texas+, could not help assist. Instead they put out a basket asking employees to donate to their fellow partners/coworkers. On the other hand, if you offered a full time position you will be expected to have total and full availability. You’re stuck with either not getting enough hours or the inability to have a work-life balance, it’s all based on the business’ needs. Which makes total sense… unless you also proclaim, within the mission and values, that it’s not just business, it’s partner-oriented business.

It is the metrics and upper floor management that are the absolute pits.

My opinion: DO NOT WORK AT...

I have been an avid HEB shopper for over 30yrs. I have always loved HEB and everything they offer.

In the last year or so, we started using the curbside pick up service, at least twice a month we put in orders and pick them up via curbside.

The service is awesome and it saves us a bunch of time.

But there is a darker side to this service. Ineptitude runs rampant within this service.

On many occasions, there has been 1 item per grocery bag. ONE! When most bags hold 3 or 4 and sometimes 4 or 5 items. In an age where everyone wants to go green, we would think HEB would want to conserve bags and not give them out willy nilly. Also, I don't want to receive and then throw away 80 bags on ONE grocery run.

Also, in most cases over the last year, I noticed that the baggin system that your associates have been trained on is not adequate. Most of my groceries are bagged in a way that damages the food item. For example, a carton of chicken broth in the same bag with a loaf of bread. See the problem there? Now my bread is squished.

In addition to all that, the person that loads the groceries onto my vehicle is most times careless and shows no methodology to the loading aspect of the service.

Someone needs to retrain these people and show them how to properly load and place groceries onto a vehicle. Show them that the heavy items go UNDER everything, like soda packs and milk gallons under the produce.

On my last run, the guy loading my groceries placed my chips UNDER the entire grocery pile.

It's a shame. HEB has always been a 5 star store and service but today was enough.

Minimize the amounts of bags given. 1 item per bag is seriously outrageous.

Retrain your associates on how to load groceries and how to handle them with care. Tetris should be a good...