Verizon — Local services in Allentown

Buyer beware: this is NOT an official Verizon store. The signage on the outside is Verizon, and a google search for Verizon will take you to this location. However, they are TCC, an authorized Verizon retailer with a 1.5 rating with the Better Business Bureau. There is a small white placard on the outer door saying this, all other signage is for Verizon. TCC have predatory practices, and Verizon will NOT honor any promotions any employee offers if it is done deceptively or by miscommunication. Any help you receive will incur a $30 charge on top of any other normal Verizon fees. Go direct through a real Verizon store, or online.

I stopped in to ask some questions about on online purchase I was about to make for a Galaxy Flip 5. The employee answered all my questions, and offered to order the phone into the store that day. It didn't make any difference to me whether I did it or they did it. But in doing so, I was unwittingly signing myself up for a $29.99 'Setup Assistant' fee. The annoying thing is, when the phone came in and we went to set it up, I let the employee know I didn't want them to do it for me, that I would do it myself. No photos, contacts, or info were transferred. The online total was the taxes on the phone, plus a $35 activation fee. The employee only told me the total (Taxes plus 'setup assist' fee) which was close to what the total online (Taxes plus activation) was. So I didn't think anything of it. They never showed me a breakdown or receipt, or indicated that ordering the phone to the store would incur an extra charge. I only found the charge when they emailed me the receipt later.

Not only that but there are extra charges on the home internet I signed off on that day. The employee seemed confused and said that wasn't supposed to happen. And for me to wait to see if they dropped off later.

Overall I'm concerned and frustrated about the lack of transparency regarding what I'm being charged. I would have never gone into the store nor ordered the phone into the store if I thought that there would be extra costs associated. And the lack of physical paperwork before indicating the final charges (which I did verbally confirm were the taxes and activation fee, and the employee said yes) made it so I ended up paying without knowing what exactly the charges were.

I would encourage anyone to do research on TCC themselves before stopping in this store. Apparently there are TONS of experiences similar to mine, which makes me think this is standard practice with this company, and not unique to this store. PLEASE protect yourself, and go to a Verizon corporate store, NOT a third...

I had the $1,000 trade in offer. On Saturday May 31, 2025 I went to this store to get the offer. I ask to see if I can use the offer to change my iPhone 14 Pro Max for the 16 Pro Max. The current store manager (unfortunately I don’t remember his name) told me that I do qualify for the offer. In my case I had the old plan service which was the 5G play more and he told me that I will need to change my plan, which I agreed. The 14 Pro Max was still due. Was $166. The store manager told me and I said that if there is still money left, then I was not going to do the trade until the phone y payoff (which Verizon was paying for it). The store manager said that he was going to help me with that. After couple of mins, he said that the offer of $1,000 plus verizon was going to payoff the phone. Perfect!! Great deal. The color that I want it wasn’t in stock, they order it and got it at home. I pay $309 what was left which was $200 of the phone and the rest was the taxes. When I received the bill on the app, I see that my bill was almost $300. Didn’t make any sense. I send my phone and did ever in and I still owe for the process? Weird. I call Verizon and the told me that i don’t have any $1,000 offer. What the store manager did was to use two different promos to make everything even. I was in shock. They send me to another department and they try to help me out. The result: either pay the $166 so they can use the $1,000 trade in offer or pay for 36mo for the phone. I was so mad!!! That was not what the store manager and I negotiated. I see that the store manager was in need for the commission that need it to lie. Unfortunately, I don’t want to so this, but is important do it. Unacceptable. My last time that I will do my negotiations in the store. And I will not recommend nobody to go and do business here. I am really sorry, but, the same way that he did this to me, somebody else can be...

I came to this store to add an additional line to my account. However I ended up losing all of my perks on my personal line. She Jocelyn went and changed a plan that I had since 2020 to a newer one without asking me. I didn’t sign any paperwork. I contacted Verizon customer support and this is what she replied via text: I will do my best. Since this is a grandfathered plan it can not be added back once it is removed.

They also informed me of this via text message, quote: Thank you for informing me. I am updating this information because the store needs to obtain your signature and review before making any changes to the account, especially when adding a new line of service.

Now I lost my previous perks and if I want any additional perks I have to pay more money. Please be careful and always check your plans details before leaving the store. They played me. But I won’t stop here until I get my services back. The store manager needs to be aware. Also one more thing, Jocelyn the person who took care of us told us that we couldn’t leave the store without having insurance for the phone. It’s not TRUE customer service said that equipment insurance is optional. They charged us...