Ken Ganley Kia Alliance — Local services in Alliance

I leased a 2024 Kia Forte LXS last week and had a good experience. To start off, I used to have a 2015 Kia Sedona SXL and would take it to Ken Ganley Kia for service. Their service department there is top notch, and I was happy to get back in a Kia so that I could visit them again.

I placed a "Contact me" request on the website and requested that they email me about the Forte. My dad texted me a short while later and said that someone from Ken Ganley called him about a car. I don't live with my dad. Oops. I then got a voicemail on my home phone. Oops. A short while later, I got an email. Third time's the charm!

After that, the process was fairly smooth. Cam Gilbert was super responsive over email, and we planned a test drive for the next day. On the day of the test drive, he had a car ready for me, handed me the keys, and told me to take it wherever I needed to go. I took my daughter on the test drive with me. I joked with her that since Cam said we could go wherever, we should go run some errands, grab some dinner, go look at Christmas lights, and then take it back and say we didn't want it. However, my wife and 5-year-old daughter were waiting for us back at the dealership, so I thought I should probably not proceed.

I was joking at the time, but at the end of my visit, part of me was certain that Cam would have been OK with it. He was a laid-back, no-pressure guy, and I really enjoyed working with him. The rest of my family did, too.

When we got back, we looked at a GT-Line model and really liked it, but we were hoping to stay in a certain price range. Cam gave us pricing for the GT-Line first, and it was out of our price range. He came back with the LXS pricing, and it was only $3/mo cheaper than the GT-Line. My wife pointed out that it was still $70/mo higher than what was advertised on Ken Ganley Kia's website, so he took her phone with him to the pricing person and came back shortly afterwards with a price that was close enough to the advertised price.

It was late in the day, and the car had not yet been given its final inspection by the dealership, so Cam let us know that we'd have to pick it up the next day. We then waited for the Finance lady to finish up with another customer. While we waited, Cam took the time to sit and talk to us. He shared with us that he was a father of two kids, one 2-year-old and one 3-year old. He asked us about our kids and schooling, and we chatted for quite a while. When I asked him what his work schedule was, he told me that Thursdays were his day off. Since we were supposed to pick up the car that day, I told him that I'd be more than happy to wait til Friday to pick it up. He refused and said it wouldn't take him long to get us set up and familiarized with the car.

As a father of two myself, with one teenager and one 5-year-old, I am very aware of how fast our kids grow up. I blinked, and my first one was a teenager. I blinked with my youngest, and she was in kindergarten. Family time is something that I guard very fiercely in my own job, so I did not take it lightly when Cam assured me that it wouldn't be a problem for him to come in for a few minutes on his day off and make sure we got our car as soon as possible. I greatly appreciate the sacrifice he made to do that for us, and it told me that the entire team at Ken Ganley Kia of Alliance is a class act.

After that, we made it to the Finance lady. I am sad to say that I've forgotten her name, but she treated us better than I deserved. I've purchased many cars over the years, and I was not looking forward to being told about all the add-ons that I could purchase. I'm embarrassed to say that I was very short with her on a rim and tire package. Thankfully, she took it in stride, went through the deal, and told me that for $3/mo or something silly, I could protect my rims and car from scuffs and dings. It was a no-brainer to sign up for that. I feel bad that I was such a jerk about it.

In summary, I 100% recommend Ken Ganley Kia...

Worst Car Dealership In Ohio.

I initially had a fantastic experience purchasing a 2020 4runner here. I dealt directly with Josh Haney (salesman) and Kam Wong (manager) who are both wonderful people. Also, two other salesman I spoke with (Cam Gilbert and Ken Vogt) were also really nice, who were both friendly and laid back. The problem came today, when the BMV told me that the dealership had not processed my memorandum title, and that I could not purchase my plates until they did so. This was the day before my temp tag expired. I called the dealership as soon as they opened, explained the situation, and was told that the title had been processed 4/5/24 and that my only option was another temp tag, via email, or that I could come pick one up. I asked the lady on the phone "what good would an emailed temp tag do me if I was pulled over by a cop?" She only replied, "you can print it out". This does me no good, as I don't have a printer, and I was already on my way to the dealer, because I was unhappy with the situation. 44 days into having a temp tag, and the memorandum title not being processed is unacceptable. When I arrived, I spoke with a lady at the desk about the situation. I was angry, but calm. A different woman came out to see me, and I asked her "What is going on?" She then proceeded to talk to me like I was a child, explaining to me condescendingly that I purchased a used car with them (very informative) 🙄 and that they could print me another temp tag (also very informative) which I had already heard on the phone. She said that I needed to wait for it to be emailed to the dealership, which is incompetent at best, because I had already told them on the phone I was on my way. She offered me a seat. I did not care to wait in the dealership, as I was unhappy with them, so I told her I'd be outside. When she came out she gave me my new temp tag, and talked to me like it was no big deal. I asked her if she understood why I was frustrated, and she said that she did, "but sometimes this just happens." I told her I felt like this was unacceptable, as my tag was expiring in one day. She then said that if I had opted for the emailed temp tag, I could've shown it on my phone to the police if I got pulled over, which was not conveyed to me over the phone, but also is not a good option. Who wants to be pulled over by police daily because of keeping a temp tag on your phone via email, due to the dealership dragging their feet on a memorandum title until the last minute? I was unhappy, and it was obvious, but I kept my tone measured and low as I talked. She told me that they had to go to Medina for something regarding the title transfers, and I said "That's not my fault, I live an hour and a half from here, and had to drive all this way..." She interrupted me and started talking louder, and said that she didn't appreciate MY tone, so I pointed out how she was the one who rudely and loudly interrupted me. She scoffed and said "Really?" She also accused me of implying that the dealership was up to no good, which I never actually said. I mentioned again how I only had one day left before my temp tag expired, and I shook my head and started to walk towards my car, when she then mouthed off about something being "illegal", and as I continued to the car she screamed "HAVE A GREAT DAY!" Whoever this loudmouth is, she represents Kia of Alliance horribly, as I will never purchase another car here, nor will I recommend that anyone do the same. I had such a great buying experience with Josh and Kam, only to have it ruined by someone with bad customer service skills and the emotional intelligence of a paint chip. Avoid...

Had the worst experience purchasing a used vehicle from this dealership. Spoke with Tyler over the phone Initially who wouldn't give any information without us coming in, besides stating that it is a possibility to get us to the dollar point we are looking for. Get to the dealership after scheduling appointment with Tyler and Tyler walks over after us waiting for him to let us know that he decided to take a walk in over our scheduled appointment time. Then switched us over to Xander. During the 10 minutes we talked with Tyler he asked our names no less than three times. When numbers come over they come in completely different than anything that was discussed prior to us coming. Ended up leaving dealership and Tyler reached back out Monday saying they can make the numbers worked. Asked consistently Monday how are we getting to the dollar amount and his only response was "we have to pull credit" called the manager and he stated the interest rate is how(odd how that changes from friday to Monday) and nothing else changed. Moved forward with purchase on Tuesday. Scheduled appointment for 445ish to close and asked for everything to be ready to go and we can sign. When we arrived for appointment Tyler AGAIN was not able to make the appointment and AGAIN had to keep asking our names. car was not detailed, no gas, floor mats thrown in the trunk, and paper work not ready. Waited almost 30 minutes for paperwork when we finally go in to do paperwork names are spelt wrong, social security number incorrect, incorrect purchase agreement so had to wait even longer while he had to re do paperwork. As we were leaving asked if they don't fill the car up with gas since it was empty and the girl in the front said "we don't do that for used cars. No dealership does. Nobody would ever fill up a used car." Which has never been my experience. After purchasing this vehicle that took 3 days to make a deal because no one would give a direct answer, car not cleaned(Xander ended up cleaning it - thank you!) paperwork not ready and incorrect and then to be treated like a 30k used car is nothing. Out of every vehicle myself and my spouse have purchased in MI and Ohio new and used I have never had such an experience and then have to leave directly from signing to go to the gas station. Maybe if used car buyers are not something this dealership enjoys maybe stick to new vehicles to provide better customer service. Maybe discuss with sales associates to try to remember customer names and to respect a scheduled time. Unfortunately we were not able to find this color vehicle with this interior within 400 miles or we would have...