Almost Heaven Ice Cream — Restaurant in Washington Township

Review of Almost Heaven Ice Cream – Alliance, Ohio

Nestled in the heart of Alliance, Ohio, Almost Heaven Ice Cream offers a delightful escape from the everyday with its charming ambiance and delectable frozen treats. As a local gem, it has earned a reputation for both its quality and its cozy, inviting atmosphere. Here’s a comprehensive look at what makes this ice cream parlor a beloved spot in the community.

Ambiance and Location: Almost Heaven Ice Cream is strategically located in a quaint area of Alliance, making it easily accessible for both locals and visitors. The shop’s exterior, with its welcoming signage and cozy seating area, sets the tone for a relaxed and enjoyable experience. Inside, the décor is a nostalgic nod to classic ice cream parlors, featuring retro-themed elements and warm, inviting colors. The layout is well-thought-out, allowing ample space for customers to browse the menu and enjoy their treats.

Menu and Offerings: The menu at Almost Heaven is a testament to the shop’s commitment to quality and variety. It boasts an impressive selection of ice cream flavors, ranging from timeless classics like vanilla and chocolate to more adventurous options such as salted caramel pretzel and blueberry cheesecake. The ingredients used are fresh, and many of the flavors are crafted in-house, ensuring a high level of quality and taste.

One standout feature is the ability to sample flavors before committing to a full scoop. This allows patrons to explore different options and find their perfect match. The shop also offers a range of toppings and mix-ins, including hot fudge, sprinkles, and fresh fruit, allowing customers to customize their ice cream experience.

Specialty Items: Almost Heaven Ice Cream doesn’t just stick to the basics; it also excels in offering unique and specialty items. The sundaes, for instance, are crafted with care, featuring generous portions of ice cream layered with a variety of toppings. The banana split is a crowd favorite, loaded with ripe bananas, rich ice cream, and a medley of toppings.

For those who prefer something more substantial, the shop also offers ice cream sandwiches and milkshakes. The ice cream sandwiches are made with freshly baked cookies and a generous serving of ice cream, creating a delightful combination of textures and flavors. The milkshakes are thick and creamy, available in a wide range of flavors, and can be customized with various mix-ins.

Customer Service: The staff at Almost Heaven Ice Cream are consistently friendly and knowledgeable. Their passion for ice cream is evident in the way they interact with customers, providing recommendations and ensuring that each order is prepared to perfection. The service is prompt and attentive, contributing to an overall positive customer experience.

Pricing: Pricing at Almost Heaven is reasonable, considering the quality of the ingredients and the portion sizes. The shop strikes a good balance between affordability and value, making it a great choice for both casual visits and special treats. The pricing is transparent, and there are options to suit different budgets, whether you’re looking for a simple scoop or a more elaborate sundae.

Community Engagement: One of the most notable aspects of Almost Heaven Ice Cream is its involvement in the local community. The shop often participates in local events and supports various charitable initiatives, which further endears it to the residents of Alliance. This sense of community connection adds an extra layer of appeal to the already excellent ice cream experience.

Overall Experience: Almost Heaven Ice Cream stands out as a premier destination for ice cream lovers in Alliance, Ohio. Its combination of high-quality products, friendly service, and a warm, nostalgic atmosphere makes it a standout choice for anyone looking to enjoy a...

Basic flavors. EXTENSIVE wait times. Was made to pull around the back of building last night, so they could "pack" a quart of ice cream. I waited close to 25 MINUTES!!! I HAD TO CALL IN TO GET IT BROUGHT TO MY CAR!!! ice cream. That's all they do is ice cream. Also, save some bucks using the 3 worker bee staff members. CONSISTENTLY 3-5 STAFF huddled by the register, peering over the cashier, laughing and smiling. NOT WORKING!!! Line is out to Beechwood. People inside waiting. And 3-5 staff just having a ball talking, laughing. How many teens does it take to bring down business??? All but the 3 worker bees hired here. Looks like they try to staff sufficiently with like 7-8 staff, however, there is no one there to run the circus. I won't go back. 25 minutes for 1 quart of ice cream, "because it was hard to scoop " Put one of the several idle males working on their punchlines in the corner on it for arm power.REALLY??????? Think about the money in profit this place could make if they all could do their part, work a little bit as a team, and get the cars through smoothly. Always a 30-40 minute wait. This was the second bad experience in 2 days. Also, get a better point system. 1 point per 1 dollar. 350 bucks for the sweatshirt. Folks, it is 30 bucks cash inside the store. Another big REALLY? This may be harsh, but needs...

I’ve been a loyal fan of Almost Heaven Ice Cream for years. Their ice cream is truly great, and I used to feel like I was getting good value for my money. But lately, the prices have skyrocketed while portions have shrunk, and it’s making me think twice about coming back.

On my last visit, I got two quarts of ice cream, and it was $25. That’s just too high, even with today’s rising costs. If you get a cone or a bowl, the portion sizes have also noticeably dropped. It used to feel generous—now, not so much.

Then there’s the rewards program, which used to be a nice perk but is now completely pointless. You have to spend $150 just to get a $5 coupon, and it expires in six months, so there’s no chance to save up for anything meaningful. It feels like a reward system designed to make sure nobody actually gets rewarded.

If you look back at old reviews, you’ll see larger portions, happier customers, and an owner who built something special. Now, the recent reviews tell a different story—and the owner never responds.

I get that everything has gone up in price, but at some point, a business has to stay competitive and reasonable. The ice cream itself is still excellent, which is why I’m giving three stars—but at these prices, it’ll have to be a very special occasion...