JCPenney — Local services in Alton

This JCPenny location is a good one. It isn't huge as if it were in a large city mall. The items offered for sale are plenty enough, except not completely thorough and as well stocked as its sisters stores.

My only complaint, which is why I rated it 4* out of 5*, would probably be the fairly empty shoe section. Some parts of the woman's athletic shoes had just the sizes 6 and 6 1/2 regular, 7 and 7 1/2 regular, and sizes 10 and upwards. That's all. Although, being truthful, it was mostly just one designer brand that wasn't decently stocked. Ergo, the same goes for the men's section.

I cannot speak for all the employees, but one kind Sir helped me out with a gift for my husband. He didn't just point me in the direction of what I was asking for or flat out tell me he didn't know or that he wasn't sure or that he couldn't help me. No, not at all. I was asking for a tie that would go with a suit my husband owns and which tie and shoes would go good, and even a shirt, if possible. This kind Sir didn't brush me off or lift his nose at me. This Sir actually helped me by grabbing the suit that closely matched the one I said my husband owns, and proceeded to get shirts, ties, and shoes that he thought went perfectly together!

This employee went behind my expectations and made my experience worthwhile, which will definitely have me going back there to shop - and hopefully get his...

We purchased a new fridge from the JCP Alton location because they had a 50% off as is sale going on. That experience in itself was good. The people working upstairs were helpful and even held the item there for a week so we could get into our new home and set up transporting it there. However, it was a little different story when we picked it up 3 days later. Overall, most of the employees we encountered were nice and helpful. The young man that helped us dolly the fridge out was kind and helpful. There was one person that really ruined the experience overall. There was an older lady named Michelle who was basically rude and unhelpful. As we were ready to leave she rudely stated I needed to come in and show our paperwork before we could leave. I went to the car to grab the receipt (the only "paperwork" we received). When I get back in she had disappeared. She did not tell me where to go to show the paperwork. I waited about 15 minutes to see if she would reappear from the back stockroom. When it became apparent that she was not coming back to assist a customer, I had to go in search of someone. I found a young lady named Peyton working out on the floor. I told her the situation and she was able to get me taken care of. Peyton was so nice and helpful so kudos to her. Shame on the older employees who clearly don't care which is not good in today's struggling...

My fiancé and me went here to try and find him some work pants. Two female workers were bustling around the clothes section talking loudly, and came to ask us if we needed help with anything. My fiance asked if there was any other sections for cargo pants, and one of the ladies showed us a few places. This one style of pant she showed us my fiancé didn’t like, to which she replied “I had a feeling you wouldn’t.” (Uhhh.. okay? Rude and weird to say.) She said she was going to go check the back for more and walked off. We waited for over 20 minutes for her to come back to us, she never did. But instead she found her previous coworker again and continued talking with her around the store, completely disregarding us and never even bothered to let us know anything. We literally were just watching this happen like so dumbfounded, she definitely saw us and just didn’t even care. I doubt she even looked “in the back”. Just really fake, arrogant, and unhelpful. Wish I would have got her name. If you ask a customer if they need help and then proceed to act like that, do everyone a favor and get...