Beachside Villas — Local services in Alys Beach

We stayed in building 12. Which is the furthest building in the complex from the beach access, which I didn't know...and of course no beach view from first thru third floor which I knew when booking. No elevator, so plan on one to two flights of stairs. It is still a reasonable distance to and from the beach, however all the other buildings in the complex are closer! The pools are clean and each building has their own, from what I can tell. We booked via Panhandle Getaways and overall our experience with them was a good and satisfactory one all in all. NOW...That said, the beds in our unit were just TERRIBLE! completely worn-out with little to "no" support making for a truly horrible nights sleep. Think of two complete divots in the mattresses. The shower head hand wand attachment in the master bath was broken upon arrival, and when we noticed it after the first day at the beach we made the call letting management know it was broken (and not by us!) they didn't have any staff available until the following morning to make the repair. There were zero clothes hangers in the closets. And while the kitchen was decently outfitted there was no dish soap, nor sponge to clean any of the pots, pans or dinnerware. (2 dishwasher pods were provided). For our unit, don't bring k-pods, you will need ground coffee for the drip coffee maker. When we arrived the bar soap in both bathrooms, had been opened and looked to have been used previously. Check out is 10am and if you are late, they will charge for an additional nights stay. We visit this area twice a year and know that there are better deals in the area for the same money...so...

This is our 2nd year staying at this location. Last year was wonderful but this year there was no bedding for the pull out, the dryer took 4 cycles with a half load to dry. They came and looked at the dryer and said it work. The second night we started seeing roach. 8 that night and several more in the following days. I called to speak to someone about the roach problem was told its hot in Florida so bugs come inside. Well its also hot in Indiana during the summer but roaches dont come in my home. Also was told I can go buy some spray if I want. So I asked to talk to the property manager was told she would call when she would call when she came in. She tried once and we missed the call then she did not return any calls until I emailed when we got home. She said she would see what she could do and call back the next day but did not call. Also said there hasnt been any reports since of roach. Well it had only been 2 days since we left. Roaches do not go away they have to be treated. They just tried to sugar coat the situation so it would go away. We will be taking our $1500 somewhere else next year and find another location for our...

The price was ok, once we arrived we discovered why. Amanda, who works for invited home was the only good thing about that "condo". It smelled moldy, the children's bunk beds had been broken and diy fixed, and not well. The blinds were broken, and the stopper in one of the sinks, these issues were taken care of the day they were reported. It was little more than a well decorated 2 bedroom apartment near the beach. The pool was nice and having the beach chair rentals was a plus. We decided that we wanted to stay another night and Amanda was able to work it out for me. All and all it wasn't a bad experience but if you're considering the Starfish, spend an extra $20-80 a night and stay right on the beach in a way nicer place. The service was excellent, and it was...