BSA Hospital — Local services in Amarillo

Emergency room staff needs training on bedside manners. My husband had taken something to help him sleep, it’s over the counter and legal. He had used this particular medication before, same strength, same amount, only this time he had an adverse reaction to it. He was transferred to BSA in the middle of the night, and because he had a reaction to an OTC drug, the overnight emergency staff just assumed he was an addict and treated him horribly even though he has NO medical history of drugs at all!! They left him in a room by himself with no call button and never checked on him other to take him for tests, then he was released with hardly any explanation as to what happened or why. He was released in the morning and no one knew he had no clothing except for his socks and boxers and he was forced to sit in the waiting room in a gown. No one led him out, no nurse to wheel him out (is that not protocol anymore) no one checking on him. Nothing at all. He had to sit there like that for an hour while I drove to pick him up. It’s ridiculous and heartless. It shouldn’t be a hospitals stance (and by the whole ER staffs actions I believe the whole hospital is like this) to treat anyone like they did my husband just because they believed him to be an addict. No one talked to him, no one got the clear answers, no one checked. When the bill comes there better be a very clear explanation of each charge so we can refute what didn’t happen!!

Assuming a patient is an addict without any history of drug use can have several negative consequences.

Stigmatization: By assuming someone is an addict without any evidence, it can lead to stigmatization and discrimination. This can affect the patient's self-esteem, trust in healthcare providers, and willingness to seek medical care in the future.

Delayed or inappropriate treatment: When healthcare providers jump to conclusions and assume addiction, they may overlook or dismiss important medical issues that are unrelated to drug use. This can result in delayed or inappropriate treatment for the patient's actual condition.

Emotional distress: Being unfairly labeled as an addict can cause emotional distress for the patient and their family. It can lead to feelings of shame, frustration, and anger, further impacting their overall well-being and mental health.

Leaving a patient alone in a room without a call button can pose potential dangers:

Safety risks: If a patient experiences a medical emergency or requires immediate assistance, not having a call button can delay their ability to seek help. This can be particularly dangerous in situations where time is critical, such as during a cardiac event or respiratory distress.

Increased anxiety: Being alone in a room without a call button can increase a patient's anxiety and fear. They may feel helpless and vulnerable, especially if they are in pain or experiencing discomfort. This can have a negative impact on their overall well-being and recovery.

Communication barriers: Without a call button, it becomes difficult for patients to communicate their needs or concerns to the healthcare staff. This lack of communication can lead to misunderstandings, unmet needs, and compromised patient care.

To address these issues, it is crucial for healthcare facilities to prioritize proper training for staff members on non-discriminatory practices, communication skills, and patient-centered care. Additionally, implementing protocols to ensure patient safety, such as providing call buttons or other means of calling for assistance, can help prevent these potential dangers and improve the overall...

This review is regarding the pediatric floor. I will start by saying the only reason I’m giving this hospital 2 stars is because there is one excellent nurse. Her name is Megan and if it weren’t for her I would give 1 star.

My toddler was admitted to the hospital for dehydration due to having both rhinovirus and adenovirus. The VERY FIRST thing I said to the doctor was that I was not only concerned about his dehydration but also possible weight loss. He was born premature and has always been underweight. The doctor and staff reassured me that his weight was not an issue. The only thing they were concerned about was him getting fluids. The staff was aware that I work with various therapists and always take him for weight checks. Despite this one or two of the nurses called CPS on me! Claiming they were concerned I was not feeding him. The only time his weight had gone down was while he was at the hospital under their care. I should have called and reported them to the hospital board. I was shocked and horrified. The cps worker immediately knew this was a ridiculous and unfounded accusation. My pediatrician and his various therapists were also shocked that someone would do this.

It was ME who asked that he be given a feeding tube. Like I said earlier it was ME and not the staff who was concerned about his weight. The first time he was given one he cried so much that he actually cried it out. This was after 3 or 4 hours of not being given any food through the tube. The next day the doctor tried again and my son quickly ripped it out. Also, the doctor never placed it far enough to reach where it was supposed to in his stomach.

Throughout the stay the nurses were extremely rude and unsympathetic. I clashed with a couple of them. I know one of the nurses who called has tattoos of vines down her arm. It was the day following a disagreement with her that the call to CPS was made. When I asked her name the head nurse refused to give it me. When I asked why she said she was nervous about the woman’s “license”. Why would she be worried about anyone’s license if they didn’t do anything wrong. However, I will be getting his medical records and that should have her information. Unless, it is “missing”.

If anyone should be accused of not feeding him it should be the hospital and staff. My number one fear was him losing weight and this was used against me. It was like the nurses knew exactly what to report to hurt me most. I DO NOT want a response stating the hospital staff are mandatory reporters. I know this. They knew there was no actual concern but still chose to make a report. This is absolutely sickening. Especially considering how overworked the social workers are. Time is taken away from children who are actually being abused. The staff was aware that I adopted a baby who was severely abused. It is people like this who indirectly cause children like my adopted son to be overlooked.

If after publishing this review, another call is made to Cps, I will be taking legal action. Not only do the doctors and nurses not communicate with each other. They are also vengeful. What was already an extremely stressful situation was made a thousand times worse. You’re not supposed to go to the hospital seeking help for your child and then be accused of not giving him the help that you are asking for.

There’s so much more I could get into. Such as the Doctors being unable to start an IV. Unless, you plan on agreeing with everything the staff says and do not want to speak up for your child, I would go...

This place has been my worst nightmare. I've been in pain for 2 years. I'm a 23 year old female who has been CT scanned at what feels like an endless amount of times (over 4 times in just ONE year). I have a huge lump above my stomach near my sternum area. Last month my doctors have come to a conclusion that it may be a retrosternal hernia. One day I just couldn't bare the pain. I had to ask family to drive me to the ER. That's when one the ER doctors proceeds to tell me that the ER is for medical emergencies only and that I “looked” fine. I proceed to inform him that I have a huge lump as well as everything my primary doctor thought it was, and guess what! He doesn't even have himself or anyone else examine my lump. The nurses move me to a waiting room and little do I know ANOTHER CT SCAN. As soon as I realize they wanted to scan I informed the nurse that I've already had multiple CT Scans and that retrosternal hernias do not show on the CT. She proceeds to roll her eyes and scoff while saying she’d inform the doctor (she didn't). Towards the end of my ER visit I finally see the doctor for the second time the entire visit. I proceed to tell him that my body is in extreme pain and that I'd really like his help. He says “nothing showed up on CT Scan you are good to go. At this point I'm extremely frustrated. I tell him, “well since you haven't even seen the area. I'll show you pictures I've been taking since I've had the lump. I kid you not. As soon as he see the pictures that's when I had his attention. Right away he writes a referral to a general surgeon and proceeds to say “if that were sticking the whole time I probably would have gone through and scheduled a surgery NOW”, and that if I felt this bad again to come back because all of my referrals were schedule very far out and it could be serious. So fast forward two weeks, I'm feeling just as bad again. This time with worse symptoms such as weaknesses in my left arm. I visit BSA’s ER, they call me back right away. They proceed to examine me and this is where it just gets worse. I tell the doctor that I've had multiple ct scans and that I dont need one. I mention how the doctor two weeks ago told me to come back if I felt just as bad. Her response is “I can see you've had multiple scans”. She mentions that at my age I should reduce amount of scans due to radiation because it could lead to cancer in the future. The nurse comes in I show him the area as well. He proceeds to say that “some people have more skin in that area” and that he didnt see anything as well as the doctor. She even told me “I'm not saying I Dont believe you but there's really nothing I can do unless you were vomiting blood” I couldn't believe what I was hearing. I couldn't believe they were saying they couldn't see it. I even took a photo in that room with my phone and its literally poking out of me. My family was upset. I was crying. I've never felt so gaslit in my life, and for them to be medical care “professionals”. WOW. Even after the doctor told me she didn't want to do anymore scans on me. Little do I know (like literally they did not say they were doing to do that) they roll in an x ray machine and x ray my chest!! Once again, I'm a 23 year old female, and Ive been failed by BSA. If you're looking for no help and pile of medical bills. This is your...