Best Western Plus Medical Center Hotel — Hotel in Amarillo

Hotel was OK in general. It's a new building, about three or four years old according to the front desk person.

It's all pretty clean. Bathroom toilet paper dispenser was falling off the wall. It looks like the knuckleheads who installed it used one hollow wall anchor in the center and two drywall screws on each end and the screws didn't go into studs. Careless. And why has the staff let that continue?

The owners appear to have an eye on the bottom line. Things were cheap. Thinnest, smallest tissue paper. Thin harsh toilet paper. Skimpy duvet. The thermostat was easy to operate but it would only turn the heat up to 70 and in the middle night with a thin blanket, it got a little chilly (there might have been an extra blanket hiding somewhere). Pillows were the typical empty variety. Lay your head on them and it goes down to the bed. The bed was nice and firm. I like a firm mattress so I was happy. No pillow top which was a plus.

Breakfast was a fairly complete buffet. Scrambled eggs, biscuits and gravy, Cereal options, fruit cups, yogurt and more. It was much better than a continental breakfast. Coffee was so so. Not terrible but not great.

No negatives that you see in many hotel reviews such as dirt, bugs, hairs, etc.

One more note to keep in mind; if you sign up for the non-refundable reservation, they will not budge regardless of your sob story. In our case, we were stuck in a huge backup west of Albuquerque, New Mexico. Sat for four hours. Asked if they would give us a break. The manager denied our request. We finally arrived around 1:30 AM. At the time of year we were travelling, we didn't really need to make reservations. We cancelled all of our remaining Best Western reservations and flew by the seat of our pants. It worked out fine...

My family chose this Best Western on vacation to Palo Duro Canyon and Cap Rock Canyon. The excellent reviews, full hot breakfast, and close proxy to Palo Duro drew us here. Staff was always cleaning and very friendly. The front desk even suggested us to go see The Panhandle Plains Historical Museum which has an old west town inside! Plenty to eat in close distance from hotel like Jasons Deli, Chili's, Taco Bell, Chick FIL A, Applebee's to name a few. Pros- sparkly clean everywhere, signs posted to keep voices down in hallways and reminders to close doors gently really kept noises down, no road noise, hot breakfast included 2 kinds of sausage, eggs, waffles, pancakes, toast, cereal, fruit, oatmeal, yogurt, juice, coffee, spacious rooms, super comfy beds, laundry facility $1.50 to wash and same to dry.

Cons- only 2 luggage carts for 4 floors so often had to wait or make several trips by hand, tubs are very slippery with no textured bottom and only one vertical hand rail behind you so may want to use a hand towel to stand on in tub or bring your bath matt from home, one male kitchen staff member tends to hover a lot and wants to do things for you to the extreme. He means well but kinda creepy. He also gets very frustrated if you spill anything on accident so be aware...don't make a mess!! Told the desk but all they can do is apologize. I get it, good employee that takes pride but overzellious as well. We had a suite with a Sofa bed we didn't use. But to sit on it was like sitting in a whole! Desk chair had a spill stain on back mesh. Took 2 cycles to dry clothes and some...

You don’t know about these places until you spend money to be there. The outside looks better than the inside, well, the lobby is amazing, but the room looks like a kind of cheap motel, an empty space where you would expect to see a sofa sitting so that you can sit on and watch television , no, you can sit in the tiny chair that’s in the corner with the lamp with the designed bend hovering over your head, looks like it’s leaning on the chair for support, no, it’s made that way, I walked over to check. The room isn’t 100% clean, I have Lysol. The clock radio doesn’t work. Where is the remote control to the television? I’m not going to call the front desk, I already asked if this room is supposed to have a sofa in it, the answer was, get this, no, that’s the delux, this hotel makes you pay more for a sofa? Weirdest Hotel stay, well not the weirdest, that was in Austin on I-35 at the Rio Motel, I was there five minutes before I checked out, this nasty place is second. I thought that I’d paid for three days, my lucky mistake, yuck, I paid for two days, I wouldn’t come back here for free. This place is out of date, the lobby is excellent. The room is not all that clean, not sanitary, gross. I’m going to buy a travel trailer that I know will always be clean and sanitary, no more hotel room surprise. What can I expect? The interior design is uninspiring, dull and boring and down right plain and ugly. I didn’t know that I was rollin the dice and hoping to win a normal, decent hotel room when I spent my hard earned money on this dump. It’s fine, that...