PeopleFirst Technology Consulting — Local services in Amherst

I've been reaching out to Zach on all Mac-related issues for the past 7 or 8 years. He used to live nearby and would make house calls, but now that he's several states away, he's still my go-to guy. I trust him implicitly and have built a rapport with him that makes all interactions with him seamless and efficient. I just had an emergency tech issue and he made himself available on a weekend to help me out. He stayed with me until the issue was properly diagnosed and resolved, which took several days so we could test out different scenarios. It was a networking issue that was specifically impeding my Zoom connection. And I'm a high school teacher and all of our classes are on Zoom so it was crucial that we fix it before Monday. He even helped my husband with figuring out how to rewire our wifi connection to address my specific issue. He does this all with calm, confidence, and the assurance that he will figure out what's going on. He's incredibly accommodating and just a really nice guy and he always makes...

Zach is so helpful! I really appreciate this whole approach to computer hardware adjustments/general consultation — I needed ram sticks installed into my work laptop and didn’t want to mess it up doing it myself, Zach was very careful, considerate and kind. He cleaned the dust out of the fans under the hood, and made the most of our hour by covering lots of questions about many topics related to daily computer life. We installed new graphics drivers and he showed me how to back up my work on an external hard drive (which I had brought but had never used), we discussed many options for cloud back ups, and ergonomics and affordable products to help the body when working on the computer for long periods of time! I would highly recommend Zach, it is well worth the time and money to...

I have valued and enjoyed working with Zach. I have had other people in Tech services try to help me in the past, and found the experience frustrating and my problems were rarely solved. But Zach is wonderfully knowledgeable, hard working, friendly, patient, trustworthy, and has a can-do attitude. And he can communicate well and solved all of my tech problems. I initially called him to help my elderly mom, and Zach came to her apartment and was so very patient and tender with her, and solved all of her tech problems (which had flummoxed me) in no time at all. PeopleFirst tech gets my highest...