Besan Jewelry — Local services in Anaheim

I visited your store twice with my kids. The first time, the experience was pleasant and the customer service was good. Unfortunately, the second visit was the complete opposite—it was one of the worst customer service experiences I’ve ever had. We were treated like we didn’t matter, like our presence wasn’t appreciated at all.

I won’t be coming back, and I won’t be recommending your business to anyone. There are plenty of other jewelry stores around that understand how to treat people with basic respect and courtesy.

The poor treatment upset me so much that I genuinely considered opening a jewelry store next door, selling at cost—not for profit, but just to show you how a customer-focused business should be run. But the truth is, you’re not worth that kind of energy or time.

Good service isn’t just about making a good first impression—it’s about consistency. And what made it worse is that my children had to witness the cold and dismissive behavior. It was embarrassing and completely unacceptable.

In a competitive market, your reputation is everything. You didn’t just lose a sale—you lost trust. Businesses grow through word of mouth, and disrespecting loyal or returning customers is a fast way to damage everything you’ve built.

This isn’t being said out of anger—it’s being said out of principle. One thing you should’ve learned, especially here in the U.S., is the importance of treating customers with dignity and appreciation. I hope you take this as a wake-up call. Because no business survives without its customers—and certainly not by treating them like they...

I can't even explain how wonderful my experience was at BESAN JEWELRY! DEFINITELY RECOMMEND!

First of all, CUSTOMER SERVICE: 10/10 Customer service for me plays a big role and walking into Besan Jewelry had me feel like I am entering a realm where customer satisfaction reigns supreme. The knowledgeable and attentive staff are eager to guide you through their collection, offering insights into the designs, styles, and even assisting with handmade pieces. Their passion for finding their customers perfect fit and shopping experience exceeded my expectations! Soufiane was wonderful! He also fixed my rings that were so big on my fingers without any hesitation. Enas and Sanaa, without these girls, I wouldn't have found the perfect pieces. They were so patient with me after trying on over GAZILLION pieces! But finally left with all the 21K gold I loved and most importantly found the exact engagement ring I wanted! Second, AMBIANCE: 10/10 The ambiance at Besan Jewelry strikes a balance between sophistication and warmth. The showroom is tastefully appointed, with displays that showcase the jewelry in optimal lighting, allowing each piece to shine. Whether you're browsing casually or making a significant purchase, the atmosphere encourages exploration and appreciation of their exquisite offerings.

THANK YOU SO MUCH BESAN, MUCH...

I would like to sincerely thank Ms. Kawsar and the entire Besin Jewelry family! I had the pleasure of shopping at this exceptional jeweler today, and words truly fall short in describing how amazing the experience was. Everything—absolutely everything—was simply perfect.

💎 Thanks to Ms. Kawsar’s attention, sincerity, and professionalism, I felt truly special. The piece I purchased is flawless in both craftsmanship and quality. Its sparkle, elegance, and overall presence are absolutely breathtaking. You can’t find something like this just anywhere—every piece here is clearly crafted with great care and passion.

🌟 Besin Jewelry is not just a store; it’s a place where trust and a commitment to quality come to life. Their warm welcome, genuine approach, and dedication to customer satisfaction made this shopping experience truly unique.

This is without a doubt a place I will return to, and I highly recommend it to everyone without hesitation. Thank you, Ms. Kawsar. Thank you, Besin...