Tillys — Local services in Annapolis

FRAUD ALERT! I placed an order online for a pair of Van’s for my daughter. Maybe one minute after placing it, I realized that the wrong color was purchased. I called the customer service line and was told that she could not see my order yet and that I would need to call back in 20mins to cancel the order. I called back in 15 mins and was told that the order could not be cancelled because it was too far in the process. I spoke with 2 agents and a supervisor who refused to cancel my order. The supervisor stated that the first agent I spoke to should have submitted my cancellation and that given she didn’t I would have to wait for the shoes to come and then request a return.

I know that I selected the right color because I asked my daughter before I clicked buy. The first agent informed that they did not have the color I wanted in stock. So I believe they switched the color at purchase and are denying cancellation of the order to keep my money. I know I am not the first person this has...

Asking if im ok rather than asking me if I need some assistance, would be a much better approach..I drove all the way to Annapolis to pick up an online order from D.C....Both associate stood there and watched me while I waited for someone to knowledge my presents..I see why this location has a 3.7 and to the white lady watching stand there waiting to pick up my order...You didn't have to watch me watch your son get rung up at the register as if I was going to do...

i wish i could give zero stars. after paying for almost 200$ worth of items that weres supposd to take 6 days to get here- they show delivered after almost 3 weeks and never even showed up. Now they tell me they dont refund or resend stolen packages so they STOLE MY MONEY AND NEVER GAVE ME A REFUND OR A PRODUCT. NOW I HAVE THE MONEY SPENT AND THE PRODUCTS NEVER CAME. THEY REFUSED TO...