Chicken Express — Restaurant in Willow Park

Ordered a coke, like a thousand times before, but this visit was not like the others. I'll share.

Me: Coke. DT: "2.15" Okay that's not right its usually 1.50 maybe its a medium? "I'll have your total at the window. " Thank you

Drive around and am greeted with"2.15", drink in hand. I hemhaw a bit and ask "can i have a medium?" No verbal response, gives me a dirty look and she walks away. At this point, I am confused since we've already talked about all this. Between the dirty look and the now growing fear that my wife's drink would now have saliva in it, I leave immediately and loudly. I'm perfectly willing to admit that I may have misunderstood the sideways look and responseless retreat, however just I don't think so based on the rest of the experience.

Down the road a bit, and after informing my wife no coke would be arriving home with me, I decide to call and let the manager know what happened. I let him know that i wanted to give him some feedback. I told him that I, as a longtime customer am not inclined to return at this point because of the dirty look i just got in his drive thru over my drink. Before I could finish explaining to him exactly why, he talks over me and accuses me of punishing him for the actions of his employee on just one day and without the chance to make it right. Ummmm, why do you think I was calling? Very combative interaction, not a good choice for this situation. He just ends up talking over me before I can finish, so i talk over him and let him know all i wanted was to share feedback and let him know and hung up. Folks, never use this tone when you are dealing with a unhappy customer at your business. What was really a simple call to handle is now a bad review on Google and many, many dollars less in your pocket and more dollars in your competitors, in this case if they decide to not make an honest effort to make this right. I will pay the extra cents at the Whataburger instead if he decides more of the same is in order.

I really just wanted to communicate the issue, which is really a communication one, so the issues at a place I frequent could be solved. In this case its pretty simple LISTEN TO YOUR CUSTOMERS. Apparently this should include bossman, though I had only knew of the drive thru worker before calling! Second lesson, CONFIRM THE ORDER.

This is all I wanted from you guys when I called. Since you did ask, if you do want my business back at this point, I will minimally need: an apology to me for the service ive received today, especially my phone call with the owner. I'm okay with a reply to this even! Some meaningful overature that you want to solve the problem at your store. Like instructing your employees to confirm orders or clarifying any confusion instead of leaving it hanging. Some incentive to keep visiting...

I just want to commend the staff at this establishment. My son and I ride our bikes and eat at the picnic tables here often. 🚨I came in a week and a half ago to order some food for my son and myself. My card got declined and obviously I was extremely embarrassed and I ran out crying. One of the employees very calmly and kindly came out and handed me the food which obviously, being a woman, made me cry even more. It was a few days before Christmas, I asked if I could hug him and before I finish my sentence he hugged me. It just goes to show that there are good people left and little things like that do change peoples lives. To that specific worker you know who you are I will forever be grateful to you for your selfless act because you fed my son and I both that night. I just want to say thank you again and I will never forget what you did.To the young girl running the front, you could be much more kind especially when it’s your fault the orders are wrong and nobody else’s instead of rolling your eyes and throwing your hands up at people. I often drive through look at the same girl and wonder if I acted that way when I was her age and if I did, well I have amends to make. Very skinny always has her nails done long dark hair always on the headset, so rude so passive aggressive. I’m not the first one pointing this out though nor will...

Just spent $70 on a 30 piece tender family meal, and after I paid I asked for lots of ranch and a honey mustard dipping sauce. The manager comes to the window and tells me she can only give me 2 of each. I ask her even though I just spent $70 on a family meal? Keep in mind I am feeding 8 people. I go to this place very frequently, and this has never been a policy or a problem. She said if I wanted more I would have to pay for them. I get my food and pull forward look in the bag and they gave me BBQ sauce instead of what I asked for. I go inside and a big scene erupted. The owner Gordon was sitting at a table and proceeded to argue back and forth very loudly with me until I finally just walked out. This man has absolutely the worst customer service and is extremely rude! Who yells at a paying customer over dipping sauce?? I should have just brought the food back in and asked for a refund because it was all nasty. The quality of everything has really gone downhill! I will never be going back to this location after this...