Piper's Playhouse — Local services in Anniston

This local Dog establishment is violating multiple heath codes. The owner of this facility and the manager were told on multiple occasions by employees and were aware of the following: Fire extinguishers (they only have 2) being extremely out of date, last checked back in 2015— also no evacuation plan, or safety drills, air vent maintenance doesn’t take place— vents/filters not properly maintained can easily catch fire, this company works with LIVE animals, the safety of your dogs are not being considered as you can tell from the images.... everything is layered with years of dog dander and hair. When the heater gets turned on the smell of burning hair lasts for days and the company uses wax melts up front to mask the smells. They also stuff the vents they don’t clean with smell good beads to mask the smell. Even daycare dogs are kenneled. Employees hang around upfront until around 9 when they decide to start putting dogs in daycare—- this means if you’re paying for a full day or even a half day of doggie daycare starting in the morning your furbabies are missing out on 2+ hours of socialization. This facility doesn’t properly clean the daycare room. And weeks worth of hair is noticeable near the drains in the daycare play areas, this is extremely unsafe for your animals/the employees. The smell in this building that’s separate from the building your drop off your dog is horrific. Dogs are left unsupervised in daycare, and the daycare supervision in maintained outside of the daycare rooms- so instead of dogs getting that one-on-one attention they are only monitored when barking has increased. Because of that, rooms aren’t cleaned right away causing burns on paw pads from dogs playing around in urine. Most dogs have to be ran through Grooming to be spot cleaned before leaving. Bored dogs have started eating the walls of this establishment because of the lack of social interaction they receive. This facility illegally mentioned to employees that they can not pay overtime to them when they have worked 40+ hrs. Because of this, I believe the care of the animals that go there are being affected. During the recent snow storm an employee managed to chase a already nervous dog around the front lobby of this establishment causing him to run out of the front door. This dog was missing for a week and found with his hip shattered, and he had ate an entire toe off of himself.. this establishment paid his vet bill which included the cost of utilization. Clearly the proper training of employees is not being conducted. This facility also does not clean kennels often and when they do they use a dirty mop to wipe out the kennels. This is probably a factor to the outbreak of kennel cough they are currently battling. Many times employees just feed dogs breakfast without even bothering to clean the kennel first or move the dog to a clean kennel.. that means that they were eating breakfast in their own filth and kenneled with it until daycare started up. In It’s hard enough trusting someone, let along finding out an establishment you’re paying LOTS of money to is neglecting your animal. This establishment recently caused the death of a small 4 lb dog, and they are trying to cover it up. By deleting comments and blocking any negativity they receive. I refuse to be silent. This facility is anything but...

Prior to this past visit I'd have written a great review but when I picked my little guy ( a shih tzu )up on Christmas Eve I was horrified! Shaking, limping and handed dirty bedding with no explanation as to how he was injured, why we weren't informed when it happened plus finding out he'd been very stressed by being kenneled every night in the large room with the large dogs with big dog barks! When I first boarded @ Piper's 2 years ago I requested that he be kenneled at night with only little dogs and was shown a room off the hall on the right where I was told the small dogs stayed. When I asked why he was put in the big room this time with the big dogs she said "well, you didn't request that he be separated". If my file had been consulted I'm sure it would reflect my wishes. There was no I'm sorry we didn't contact you about his injury, etc. He literally had to be carried that night and Christmas day every time to potty, to food bowl, etc. While I understand this may not be the norm @ Piper's, ( had never happened to me before) since it happened this time, I'll be making other arrangements next time. Beware. Things are not always as they seem. Ask to see where your dog will be put at night. I was told they NEVER allow tours! That's shocking! I've ALWAYS toured where I board my dog. Ask what their policy is if your dog becomes injured or sick. I asked when the owner would be there as I wanted to speak in person with them and was told the owner was never at the Anniston location. Really? So, I've emailed the owner to express...

Highly recommended! Never had a complaint! My babies have been groomed here, boarded here and had play dates in daycare! If they were misbehaved I would have them in the training classes as well. There prices are very affordale plus they have just lowered the prices! They always have some new homemade nutritional snack for sale on the counter and tons of things to buy for your fur baby. Ranginger from shampoos to clothes to toys to collars and leashes. You will not be disappointed. Thank you Pipers for making it easier for me to go on vacation without being weary of how my babies are. Yall are awesome!

Also I would like to add with being a former employee of Pipers Playhouse. Know that your baby is well watched and takenjoy care of. Blankets, kennels and play areas are washed daily with non harmful chemicals. They have very interactive play during daycare, someone is always watching and spending time with your furbaby. Medicine is well charted and given correctly. Staff does their very best at making your pets stay as easy and comfortable as possible. The owner is the most compassionate person I have met and treat every animal with respect and love. You must check out Pipers...