Doyley's Beauty Supply — Local services in Apopka

I was very disappointed in my experience just hours ago with this place. I purchased a pair of trimmers. I get them home a few hours later and they don't work. No big deal. Things happen. Return them to the store. Didn't bring my receipt and even though it had been purchased maybe 3 hours earlier the employee wouldn't help. Fine. Store policy is store policy. Returned with receipt. Was questioned about whether it was really the correct packaging, whether I had used them because I "looked like I had just shaved". Her words. Not mine. What I thought was just a simple exchange turned into accusations. To me. Unbelievable! In the end I asked for my money to be placed back on my card but of course all sales are final so to end the situation I agreed to swap equipment which is what I wanted in the first place. Of course, after all this, they don't have anything of equal value, and I was forced to pay more money for a product that I did not originally want. My issue is here is not the faulty equipment(based on other reviews I have read, not the first time). My issue is the way I was treated. I came very non chalant just trying to solve a problem. Never in wildest dreams did I think I would be accused of swapping trimmers(who has extra trimmers??!!), accused of shaving already and bringing the wrong packaging. I order these trimmers at least once a year because I hate maintaining them lol...I would rather buy new ones. I usually just order on Amazon and have the next day. On this day, I said to myself I had never been inside and wanted to support small business...🙄. Back to Amazon it is. I have daughters who frequent this place on a very regular basis because they both work at the winn dixie next door. This place will not receive another dollar from my household again. Very sad. I'm guilty of not supporting black owned business enough. And when I try to, this is...

This place does not deserve business from our community. I went into the store a few days ago and bought some braids. There was an older lady with Jamaican wrist band on. I kindly asked her for help, which she reluctantly gave. At check out I asked her about return policy, which she stated. Now I did not plan on returning any of the items, but with braids one is never sure and the stylist often times over estimate. I got my hair done and two packs of hair was left over. So I went back to the store. This same older lady (whom I awesome was Jamaican due to wrist band and accent), gave me such a dirt look when I walked up to the counter. She took her time to move from her sitting position, and while chewing her gum she gave a glare or disdain towards me. I politely told her my reason for my return, which she rudely told me that there is only exchange so I need to take the equivalent. I took up more than the amount just to prove a point. Paid the difference and while leaving she was the nicest person I encountered ever. I told her thank you and left and vow never to do business again with them. I hope the owner sees and take necessary steps, one business will either succeed or fail based on who you have working for you. Let me support the middle eastern or amazon since my very black brothers can’t treat me with respect. Very sad encounter, and we cannot keep blaming...

Before I begin, people who shop here should know that if you pay with credit card, you get charged 4% ON TOP of the sales tax. They pass that cost on to the customer to save the business money. If it was clearly stated I wouldn’t have such and issue, but when I said I’m paying with card there was no mention of it. There’s a small sign on the glass you can easily miss and when telling me my total price they didn’t state the total with the 4% added on and they handed my receipt to me upside down; it felt like they didn’t want me to notice.

I gave them two stars because besides that, if you have no problem paying the 4%, they are usually well stocked with hair products that are reasonably priced for the most part. Also the staff has been helpful in picking out hair and different products such as gel. Everyone working has been kind and helpful as well.

Despite that, making sure customers know the actual amount that they will be paying is important. When I asked what my total was I was told $15.96 but when I paid I received a receipt for $16.60. It was only when I asked after walking away after paying and seeing the amount that she mentioned that credit cards will...