Value Pawn & Jewelry (1033 West Orange Blossom Trail, Apopka) — Local services in Apopka

I will never step foot in there again. That's all I'm going to say. I would not recommend this place to anyone. I put something on lay away in there. 4 days past my due date which I wasn't aware that I had to make a payment every month on the date the camera I put on lay away gets put back out and it was sold, not only did I put cash down I also put some beats down, I sacrificed 46$ to put the camera on lay away and not even a courtesy call or nothing. I go to pay it off to own it and they tell me it was taken out. I call today and they can't tell me anything I can't even speak to a manager about it to at least tell her how I feel I was robbed.. I don't need the camera I actually purchased one over the weekend. It was more about her hearing me out. I go there Alot and deal with them Alot. I never done layway in my life. Noone explained to me how it worked in that pawnshop.. like I said the fact that she couldn't even get on the phone with me was so unprofessional....

Value pawn & jewelry service employee Jose & luis went above & beyond. They not only do there job but they care about the people who pawn there stuff. Being caught up at work and other stuff in my life.. I tought i was up to date with my pawn tickets . Will guess what i wasnt . Mr Jose had notified me by a call that i have one more day to save my watch. I was like oh no. So then on top of that i had a ring that was due 01/16 and it was already 01/24 lost my ring but Mr luis went above and beyond and went to back to check if it was still in back. Kept looking and looking. Finally i lost hope and was sad. But luis came back and said found it. So i was able to save my pawn tickets. Because of luis and jose I would recommend going back. They take care of there customers . Like me... Thank...

Very disappointing. The store manger is very unprofessional and didn’t keep her word on settling a price we previously agreed on. When confronted about, she started bringing up my personal business and causing a seen in front of many customers. I opted to cancel the layaway and asked for a full refund. I was told that I would lose the money that I put in, however the store manager offered me cash refund out her own money in a very disrespectful way. She embarrassed me in front of my daughter and other costumers and made it seem as if I was begging her for the money. For any future customers, make sure you double check the full price of the item you’re purchasing and that you also check the price on the receipt so that this won’t happen again to...