Fancy Q Sushi & Thai Apopka — Restaurant in Apopka

I’ve ordered takeout from here more than a dozen times but after today I will never order from here again. The food is fine, but not the best. I’d eat here because it’s the closest Thai place to me, but after the service I got today I’d make a Drive to anywhere else. I Placed my order online at 5:50. When I went back the website to confirm my pick up time it showed 4:45 which was clearly wrong, so I called. This was at 6pm. I spoke to someone who took my info and confirmed they received my order and they told me it would be 30-35 minutes because they were busy. No problem, I only ordered the pad Thai and a mango tango, so simple enough. They stated I would get a text when it was ready. So my hubby goes out to pick up food. It’s 6:45 at this point (more than those 30-35 minutes they stated) but I still haven’t received a text so I called to see how much longer they thought it would be. Now This is where it all went wrong. The young girl told me it would be 30-35 minutes. What, wait, another 30-35?! I asked. She stated they just received my order at 6:30. I said that’s impossible because I called at 6 and who ever I spoke to then confirmed it and gave me a time. She argued with me about the logistics of the time and the call and the online order etc. I’m not trying to have this debate. I told her that if it was going to take another 30-35 minutes to just cancel the order. At this point she HUNG UP on me. I called back, they picked up and hung up. I called again and they picked up and hung up again. I call one more time because I’d like someone to confirm that they understood to cancel the order. Someone answered and I mentioned she hung up, only for her to argue that they have two phones and it wasn’t her. Okay so whoever it was I spoke literally a minute ago hung up on me. While I’m still in the phone, She then starts telling the other girl/employee “she thinks she spoke to me when she spoke to you”. Um wow, this is professional high school conversation right here. I can’t even make this up. Based on principle alone, I will never ever order food from here again. I can’t even believe I had to go through all of this for something that really just required understanding and simple customer service. Oh and get this…7:04 pm they text me that my order is...

I have to say that this place surprised me so much! You can’t see inside from the windows since they are covered up which makes it hard to know how the inside. But it’s great for the guests inside because they don’t feel like they are being watched from others outside. This place was created to be a very fancy and formal location. The decor and design on the walls are just so gorgeous. The bathrooms matched the decor of the restaurant as well.

As for the food, it’s by far the best sushi you can have in the west central Florida area. I mean the sushi is so fresh and the designs are just perfect. Every single items that we tried was perfect. We also ordered the Fancy Q Iced Tea which was so delicious. It has a bit of sweet coffee creamer in it, which was a total game changer to sweet tea. I loved it.

This location is great for first dates, special occasions, anniversaries, or even for a quick bite to eat. You can watch the chef prepare the sushi rolls right at the sushi bar too. It’s just so fascinating. I highly recommend visiting this location even if you don’t like sushi. They have hibachi style food as well (noodles, fried rice, chick, shrimp, steak) just without the hibachi cooking tables. The chef prepares the food in the back and brings it out to you instead. It’s much more cleaner and you don’t come out of the restaurant smelling like food or grease. The kids love the food here too and they can be picky at times.

The customer service is awesome here as well. You are greatly right when you walk through the door and your server is very attentive. If it’s your first time here, be sure to tell the server what you like and don’t like and they will be super happy to help you with suggestions from the menu.

I highly recommend...

I wish there was an option for 0 stars. The chicken tempura is all breading and no chicken. The hibachi is average at best.

The customer service is what separates it apart as the worst restaurant in Orlando. Make sure you don’t order steak for pickup or after the 45 minute wait time, they will tell you they haven’t even started and want to know the steak temperature. They force you to sign in for an account to order but cannot contact the customer to ask, or even better like any decent restaurant would Do, have the temperature as an option when you choose that meal!

I can not recommend this enough - eat elsewhere!!

The owners reply is not honest. There was no mention of a 10-15 minute delay due to online ordering issue. My order went through right away and I received email confirmation. The issue is they did not start my order because they did not request a steak temperature. This is now the second time they have not been honest in 2 days. When I arrived to pick up the food they said they called me which was not true and I showed them my call log at the time. The server said they would cook it now which I declined the offer and cancelled the order. I tried giving them a second chance after the disappointing tempura and hibachi because of the high reviews. Never again after the debacle yesterday and the lack of transparency at best, and outright...