Pet Paradise Animal Hospital & Resort — Local services in Apopka

Today was my first time at pet paradise but my puppies second visit here. Our appointment was scheduled for 4:30, but I was called and told that I could come in early around 3:45, so that is what I did. I showed up at 3:45 with 4 kids (one a baby) and two 4 month old puppies. I was not called back to a room until 4:35, the tech only took the weight and temperature of one dog and then the Vet did not come in until 4:54. The baby was crying, the kids were beyond restless from being there so long, the dogs were nervous and fidgety, and I am told that she is sorry for the wait but she is the only vet. I had to tell her before she gave the second puppy his shot that he has not even been weighed or checked yet. My issues are these. 1) no one ever bothered to let me know she was running behind, not once. (A little courtesy goes a long way) 2) if she was running behind, why did they call me in 45 minutes early 3) Not only did they neglect to do the checks on puppy #2 before the vet came in, they also forgot to give him the dewormer that they charged me very well for and had to give it to him in the parking lot 4) I had some real concerns about one of my puppies that I wanted to discuss, needed to be shown how to clean their ears, and needed to discuss heartworm meds and procedures, but by the time she came in I was so stressed out and nerves wrecked that I couldn't have a calm conversation with her so I didn't even try. I even told her I was too stressed out and feeling too anxious at that point to discuss concerns. So I waited a total of an hour and 9 minutes for 5 minutes worth of an appt that cost me $150 that, in my opinion, was not performed in the most competent manner. I was blown away that they would even charge me full price after causing so much stress. I honeslty don't know why I didn't just walk out but I wish I would have. I received better and cheaper service at the SPCA when we had our cat. *edited per their respons. There was no information given that an emergency had come in when I arrived. The Dr. told me she was suffering from allergies and was the only one there so it was hard to keep up. There was never any mention of an emergency. And again, had my hour long wait been acknowledged in ANY way, it would have changed my attitude on this situation. There were no apologies from any of the staff, zero acknowledgment of my wait and the only reason why the Dr. said anything to me was because I really needed to talk to her about something and when she asked me I told her all I wanted at that point was to leave. And I do see nothing but 5 star reviews even though when I expressed my bad experience to others I have heard my share of negative feed back. This made me feel like it was that much more important for it to be known. If they understand that people can't be treated this way and the situation is brought to light, the hope is that they will be more aware of this in the future and show more...

Took my Puppy in for grooming and they had a new groomer, she gave her a full groom, when they gave my puppy back to me instead of being happy to come home she was shaking and hyper as if she was trying to get away from danger. When I finally got settle at home I started looking at the job the groomer did and saw that she was cut in several places, 3 times on the outside of the right ear and two times on the left ear, the groomer had used some sort of tool to cut the hair inside my dogs ears and the tool literally shaved the skin off the inside of her ears. The groomer used a shaver to cut the hair off the inside of my doggies neck and took the top layer of skin off with it. During the grooming my pet must of be squirming and straining to escape the brutality of the groomer resulting in a dime size hernia to happen. When I saw this I was wondering what other damage did the do, I began checking my dog very closely and found that they cut her on the stomach in 6 other places, on her back 3 places, on her butt 3 places. The worst and I mean the very worst thing the could possibly done is they changed the personality on my dog, she is afraid of my touch, though I have never hit her, she is afraid to even be around me and my wife, she is even afraid to walk around the house. I once had a loving female toy Maltese, then she was brutally abused at Pet Paradise in Apopka during her grooming, now my little precious Doggie will never be the same again. Signed VERY VERY UNHAPPY FORMER...

My 4 lbs puppy boarded for 4 nights. I was nervous, but the receptionist was gushing with confidence and reassured me he would be fine, although she reported there would be NO staff supervision between 530pm and 0800am. I didn't call to check on him since she had gained my trust... Somewhat...

He was returned to me dried gunk in his eyes, dehydrated, with one spot on his backside smelling like a cheap perfume. I had requested and paid 32$ for a bath with ear wash, prior to pick up.... They reported having bathed him that morning. His ears were still dirty, his coat soiled and tail matted with some dried grass tangled in it. They are super nice upfront, but now, I am having some doubts about my puppy's treatment?? What report card? I did not receive a report card!

I had reported my concerns to Courtney, but she was more concerned about defending her staff. Similar to what I am reading on these owner responses, here- super condescending and confrontational! She automatically assumed I wanted money back. No- I never asked for a refund! The owner needs to pay attention to the inconsistent customer service and think about developing some metrics on pet treatment during boarding- That was the purpose of my call. I would not recommend...