Abercrombie & Fitch — Local services in Arcadia

Talk about being racially profiled. Surprised? Not really. I went into the store today with my girl. She wanted to try a dress on a size extra small, but the only model available was the one on the mannequin. There was other sizes in this model available, but my girl is not medium or large. I asked an associate to allow us to try the size on the mannequin and we could either buy it there or order online. She then went to her manager Tory, and asked if she could remove the dress from the mannequin. Tory told her no and the associate came back to tell us that this was the last model available and could not remove it. I asked to talk to her manager, as a size trial should be allowed anywhere for a buying customer. Tory mentioned that she could not remove it because this is part of their bridal line and this store is one of the few offering it. I asked again to try the size as I could try to buy online or in another store. She restated that she could not remove it because it was the last model in that size. I told her, that it was the exact reason my girl wanted to try it on before purchasing. She then said I wouldn’t even be able to buy it, online or in any other store. I told her I still wanted to try it, she said still? She walked away and promptly removed the dress from the mannequin. When she handed us the dress she said, I will need this right back when you’re done trying it. I said I knew that, and asked for her name and her DM’s name.

The level of laziness and disrespect was, though expected, disappointing. You shouldn’t judge anyone for how they look, dress, or how often they walk into your shop. I also understand, that sometimes people are busy, but on a slow Wednesday afternoon is not understandable. I don’t understand laziness or poor salesman behavior from a Manager.

Tory mentioned that her DM’s name was Zulema de La Torre. Zulema, I would have a talk with the leadership team on this location about proper customer service. We helped ourselves inside the fitting rooms as there was no one available to help us. The fitting rooms where dirty. The passive aggressive and flat out rude/ lazy behavior from Tory was unacceptable. If this was an attempt at a launch to a “bridal line”, very underwhelming. Why attempt to launch or display anything that’s not available for trial or purchase? Do your employees know they work retail? Do they know they are there to sale? Or do they still think they are “Models”??

Additionally, the lose tiles on the entry way are an extreme safety hazard. Have a serious look at this location before you end up with a lawsuit for one reason or another. Thanks for being a convenient, yet not good or friendly, place to return...

Went at 7pm on a Wednesday and it took 15 minutes just to pick up my online order. 7+ employees standing around and when I informed one of them that I was picking up my order, she said she couldn't help me and to wait in the regular line despite a sign at the register that says you should inform a sales associate if your online order is ready to pick up. Had to show my order # two times to two employees before they even went in the back room. After receiving my order, I asked to use the fitting room. The guy said he couldn't open it and to ask someone else (later I saw him open it for another customer). I indeed asked someone else and she asked yet another employee to open the fitting room door. No apology for the long wait in line nor the lengthy retrieval of the actual order. Very disorganized and poorest customer service I have experienced at any A&F. I do not plan on returning...

Purchased an oversized hoodie, cashier had trouble removing sensor from my hoodie. They proceeded to “go use the sensor remover elsewhere” , after 5 mins of waiting , girl finally came all sus with my hoodie already folded and placed in my bag. Before laundry my gf noticed there was a big hole behind the neck area where they place their sensors. Looks like they forced sensor off. Very poor service. Could have notified me to grab another hoodie from rack if they had...