Staples — Local services in Ardmore

The copy & print center leaves alot to be desired. First time there for getting our pamplets for our veterans center fundraisers took over 7 hrs. (only 23 pages) & I had an appointment set up & was first customer in the door but they take on lots of work & leave yours hanging,no one just working on a project ,they have one person typically is all that is there so walkins or anything comes up they leave what ever they are working on it to handle what ever comes up Second time back they were to do the same pamplets again & this time they used cheap paper & just made copies so the high resolution images given to them on a thumb drive were not utilized thus the images were really poor. I waited over 3 hrs this time & had to leave.WE live over 30 miles away. Our sectatary picked them up after 3 days waiting & 3 phone calls asking them to complete said work. When i got them finally I realized what a poor job had been done, I called within 2 hrs to let them know, they said they would make it right. I went back to get the work redone the next week & they were moving & had no time for me. I got busy & was about 40 days later I called to set up appointment to get them to honor there commitment to redo the work they were paid for that they did so poorly. I was told to much time had passed & they may give me a little discount but would not do any more than that. We are a non profit group for veterans & spent well over a $1500 thus far in that store getting these pamphlets & presentation boards, Banners etc done .I will not return. Simply put if you have a high end job & want expert service & quality & be appreaciated i suggest you go elsewhere. If veterans would of served there country in this fashion,Staples might of been making facist & communist banners today in lieu of the...

Terrible - the young man at the print counter did not disclose the charge of $21.84 for express print services. I asked why I was being charged this, and he stated because he was already working on a job and stopped to print mine. My basic, double sided, black and white documents that I could have hit print on the copy machine but decided to ask for help. Also, the pricing online of .19 cents per page is not honored in the store. I asked for their rate card for services and he told me they don’t have one. I pulled up the staples print center online fore the Ardmore location to show him the pricing. He then told me if I wanted to do it that way, then go ahead. Took the already printed documents, threw them in the shredder, and went and sat down behind the computer. Very rude, dismissive, a lack of customer service, and upfront pricing. I’ve used this store for printing needs, school supplies, and other office supplies and have never experienced such low grade treatment. The manger was going to wave the express fee but it turns out the documents I need printed we’re copyright and he wasn’t able to reprint for me, which is not his fault by any means. He tried to resolve...

I had an employee follow me around the entire store. I even changed directions a couple times to see if it was a coincidence. But it was not, for he too also changed directions. So I politely asked him if I could help him, he responded back rudely and got a tone with me. I asked to speak with his manager. When the manager got there it was a two on one battle and not in my favor. They both declined my story and when I said so you allow your employees to speak rudely to your customers and he said I've known "Jimmie" I think, some old fart, a long time and he's never been rude to anybody. Bottom line, won't be back unless you want to feel like you are trying to steal something because that's what they insinuated to me. There are plenty of other places to shop that know customer service and treat you with respect in this town, so I will do my shopping else where. Staples needs to do some house cleaning as far as staff...