O'Reilly Auto Parts — Local services in Arkansas City

Good store however some of the staff could definitely use more training. They changed their code readers so that the customer no longer does it themselves. However the young gentleman that came out to assist didn't know how to read the scanner to see what the codes/issues were. I stated that it showed that the dpfe voltage was too high and asked him to let me know how much one would be. However he was lost because he had no idea what that was either? So I'm uncertain as to why they no longer let the customers check their own fault codes especially when the (some) employees don't know what it says, how to look it up, or what part to replace? Other than this instance the store and employees are pretty decent and try...

These people are pathetically slow. There can be four people working behind the counter and in the back and you can be assured, you are going to get ignored. Then they ask for your phone number, which isn't needed for non-warrantied consumables and get mad at you when you don't want to give it to them. Horrible customer service. I hate going in there. As much as I don't like the big W store, I'd rather go in there and get right out as opposed to being ignored...

Went in and ordered a part for my truck, customer service that night was good, they even got me a better deal than autozone. However, went in the next day, dealt with the guy who has the slight limp, he was grumpy, told me I need my receipt going forward to save time when everything’s right there in front of him on the computer. Never have these issues with autozone, which is where I’m going to go from...